Senior Key Account Manager

Rewards & Benefits;

• A competitive salary and bonus scheme
• Free lunch
• 28 days holiday (including Bank Holidays)
• Birthday Holiday
• The opportunity to grow fast with a fast-growing company.
• Free on-site parking
• Immediate start date

The Company you will be working with;

MTrec Recruitment are currently supporting our prestigious client on their search for a proactive and commercially focused Senior Key Account Manager to join their team on a full-time and permanent basis with the view of taking ownership of the sales function and play a key role in driving the continued growth of the business. If you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

Customer Relationship Management by segment:

• Active management of high value and/or high growth customers to maximise long term value and ensure retention. (one to one contact)
• Active management of high value low growth customers to maximise long term value and ensure retention. (one to one contact)
• Light touch management of mid value customers (limited one to one plus automation)
• Automated management of low value customers
• Intervention management of low value high potential customers (identify potential winners and engage)
• Build specific engagement strategies and plans for each defined segment.

Account Growth: Identify and pursue opportunities to grow business with target customers by upselling and cross-selling additional products and services. Collaborate with customers to identify goals and offer solutions that meet or exceed expectations. Deliver this growth according to the requirements of the segment.

Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a smooth transition and setting clear expectations. Maintain close liaison with NBD team during onboarding process. Ensure that service performance is communicated quickly and accurately, so that potential issues can be managed effectively Introduce automated engagement strategies to reach smaller customers,

Problem Resolution: Address client concerns and resolve issues promptly, acting as an advocate for the client within the organisation. Proactively identify potential challenges and work with relevant teams to resolve them.

Account Planning & Reporting: Develop strategic account plans to achieve client and company objectives. Monitor account performance, analyse data, and create regular reports to track key metrics and provide actionable insights.

Team Collaboration: Work closely with sales, marketing, and management to align client strategies and deliver exceptional service. Share insights and feedback from clients to improve products and processes.

Administrative Duties: Maintain up-to-date records of client interactions, sales activities, and account status in CRM systems. Prepare proposals, presentations, and other documentation as needed.

About You;

Required Skills and Qualifications

Attitude: Our customers are the ones who pay our bills and therefore must be treated with the highest respect, we go above and beyond to ensure our customers are happy. Experience: Proven experience in account management, sales, or customer service. Industry-specific experience may be preferred, depending on the organisation. Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively. Relationship-Building: Strong interpersonal skills with a customer-centric approach. Ability to develop trust and rapport with clients at all levels. Analytical Thinking: Ability to analyse data, interpret trends, and use insights to drive strategic decisions. Negotiation Skills: Confident negotiator with experience in closing deals and managing contract discussions. Organisational Skills: Exceptional time management, attention to detail, and the ability to handle multiple accounts or projects simultaneously. Problem-Solving: Resourceful and proactive in addressing challenges, resolving conflicts, and finding innovative solutions. Technical Proficiency: Familiarity with HubSpot both as CRM and automated marketing tool. and Microsoft Office Suite. Comfort with digital communication tools and reporting platforms. Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing client or company needs.

Key Performance Indicators (KPIs)

Account Managers are often evaluated using a range of quantitative and qualitative KPIs, including:

• Client retention rate
• Absolute retention – (customer still buys)
• Value retention – (customer buys more/higher value)
• Portfolio retention (all customer retention)
• Revenue and GP growth from existing accounts
• Number of upsell/cross-sell opportunities realised

Ideal Candidate Profile

The ideal Account Manager is an enthusiastic and motivated individual who thrives on building relationships and solving problems. They bring a balance of strategic thinking and attention to detail, are comfortable with targets and deadlines, and demonstrate empathy, patience, and diplomacy in all client interactions. A successful Account Manager is proactive, resourceful, and deeply committed to client success.