Analyst, Network Performance Reporting And Analytics

Division: Network Group

Department: Network Performance & Quality Assurance

Location: Accra

Position: Analyst, Network Performance Reporting and Analytics

Level: L2

Reports to: Manager, Network Performance Reporting and Analytics

Job Summary:

Gather and analyse network data, ensuring quality and integrity in reporting in line with defined standards and best practices. Enable business use and reporting through the Customer Experience Management (CEM) tool, supporting customer experience analytics, service quality governance, customer impact assessment and data-driven decision-making.

Context:

Technology and platform business operating in a multi-regulated environment. Multifaceted stakeholder management and partnerships at the core of business practices. MTN Group-approved telecommunications and ICT network standards and practices. Rapidly evolving global technology trends and advancements. Agile, customer-experience-focused and diverse working environment.

At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Tasks

Data Analysis & Reporting

Develop reports, dashboards and insights on network performance, service quality, customer experience and Customer Experience Management (CEM) trends. Analyse network and commercial KPIs to identify trends, customer impact and opportunities for performance improvement. Provide customer experience and CEM insights to support business decision-making, campaign performance, churn management and revenue assurance initiatives. Investigate network-related issues, customer-impacting incidents and service degradation, including assessment of business and revenue impact. Support regulatory, service quality and customer experience reporting requirements through data analysis, KPI monitoring and periodic network prioritization exercises.

Regulatory Reporting, Compliance & Stakeholder Engagement

Monitor network-related regulatory requirements, identify compliance risks and recommend appropriate action plans. Analyse NCA Quality of Service drive logs and generate reports to support regulatory reconciliation and compliance monitoring. Liaise with the Regulatory team on NCA Quality of Service drives, Network Monitoring System reports and related compliance matters. Benchmark regulatory performance reports against MTN reporting systems and provide recommendations for improvement. Ensure timely submission of network-related reports, applications and execution of regulatory requirements.

Customer Experience Management & Business Use-Case Support

Translate stakeholder requirements into actionable reports, dashboards, analytics and platform outputs. Enable business use and reporting through the Customer Experience Management (CEM) platform to support customer experience analytics, service quality governance and customer impact assessments. Collaborate with stakeholders to deliver CEM use cases and support business decision-making. Generate CEM-driven insights to support customer value management, revenue assurance, campaign performance, churn management, digital service performance and business intelligence initiatives.

CEM Platform Support

Monitor CEM platform availability, performance, data integrity and reliability to support reporting, analytics and operational requirements. Support platform validation activities, including log analysis, database checks and monitoring of data lake, HDFS and Spark environments.

Education

Degree in Electrical, Telecommunication or Computer Engineering. A qualification in Statistics is an added advantage. Certification in Microsoft Power Platform Fundamentals and/or Microsoft Power BI Data Analyst Associate is an added advantage.

Experience

Minimum of three (3) years relevant work experience in a similar role.

Professional/Technical Competencies:

Network systems technologies, including GSM and WCDMA networks. GSM, WCDMA, LTE and NR network architecture, topology, protocols and interfaces. Network and commercial KPI analysis. Telecommunications protocols and quality-of-service indicators. Data visualisation, dashboard design and reporting tools. Network performance and event correlation. Analytical, diagnostic and risk-management capability.

Skills/Physical Competencies:

Strong analytical and problem-solving skills, with the ability to identify and mitigate risks. Strong written and verbal communication skills, with the ability to present complex information clearly. Innovative, proactive and results oriented. Strong teamwork, collaboration and accountability. Ability to work independently and as part of a team.

Must live the MTN Values of

Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must exhibit the MTN Vital Behaviors of

Complete Candor, Complete Accountability, Active Collaboration & Get it done Innovation as a way of work

How to Apply

Applicants should indicate Ref number MTN-NWG-NPR001-2026 as the email subject and ensure that CVs are saved in their names Applicants should send their Curriculum Vitae by 21st October 2026 to: MTNGhanaRecruitment@mtn.com Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words). Only shortlisted applicants will be contacted.

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