Advisor, Communications (digital Reputation & Social Media)
Division: Corporate Services
Department: Corporate Communications
Location: Accra
Position: Advisor, Communications (Digital Reputation & Social Media)
Level: L2
Reports to: Manager, Corporate Communications
Job Summary:
Coordinate the protection and enhancement of MTN Ghana's digital reputation by monitoring online conversations and sentiment, managing social media engagement, developing compelling digital content, and executing proactive and responsive communication initiatives that strengthen stakeholder trust and brand reputation across digital platforms.
Context :
Dynamic and highly competitive telecommunications and ICT industry. Multi-regulated and performance-driven environment. Active media engagement and corporate reputation management. Digital stakeholder engagement and brand visibility are critical business priorities. Partnerships and collaboration are central to delivering business objectives.
At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Tasks
Digital Reputation Management & Risk Monitoring
Monitor and assess MTN Ghana's online reputation across social media platforms, digital news outlets, blogs, forums and other online channels. Track brand sentiment, stakeholder conversations, emerging issues and reputational trends. Identify, analyse and proactively escalate potential reputation risks, misinformation and negative narratives. Monitor and address unauthorised or inappropriate use of MTN Ghana's brand assets across digital platforms. Support crisis communication efforts by providing timely monitoring, intelligence and stakeholder insights.
Digital Content Development & Brand Storytelling
Create, edit and publish engaging digital content that strengthens MTN Ghana's brand reputation and strategic positioning. Develop content for social media platforms, corporate campaigns, executive thought leadership, articles, blogs and digital newsletters. Support the development of compelling brand narratives that reinforce MTN Ghana's purpose, achievements, innovations and social impact. Ensure all content aligns with MTN's brand identity, communication standards and tone of voice.
Social Media Management & Stakeholder Engagement
Support the implementation and continuous improvement of MTN Ghana's corporate social media strategy. Coordinate content planning, scheduling and publication across approved digital channels. Manage stakeholder engagement across digital platforms, ensuring timely and professional responses. Identify opportunities to increase stakeholder engagement, advocacy and positive brand conversations. Support digital campaigns and initiatives that enhance MTN Ghana's reputation and visibility.
Digital Intelligence, Analytics & Reporting
Conduct social listening and digital intelligence activities to understand public perception and stakeholder expectations. Analyse digital performance indicators including brand sentiment, engagement, reach, audience growth and campaign effectiveness. Produce regular reports and dashboards on digital reputation performance and stakeholder engagement. Generate actionable insights and recommendations to support communication strategies and executive decision-making. Benchmark MTN Ghana's digital reputation performance against industry trends and competitors where appropriate.
Influencer, Media & Community Relations
Build and maintain productive relationships with influencers, content creators, online communities and media stakeholders. Identify opportunities to amplify positive brand narratives through strategic partnerships and collaborations. Support digital advocacy initiatives that enhance brand visibility and stakeholder confidence. Engage digital communities in a manner that reflects MTN's values and strengthens organisational reputation.
Brand Governance & Communication Compliance
Ensure adherence to MTN brand guidelines, communication policies and corporate identity standards. Maintain consistency of messaging, visual identity and tone of voice across digital channels. Support governance processes relating to communication approvals, content quality assurance and compliance. Support the execution of corporate communication campaigns, initiatives, projects and events. Support leadership visibility through strategic digital communication and thought leadership initiatives.
Innovation & Best Practice
Stay abreast of emerging digital communication trends, technologies and social media developments. Recommend innovative approaches that enhance stakeholder engagement, digital reach and communication effectiveness. Promote continuous improvement through analytics, benchmarking and best practice adoption
Education
Degree in Communications, Public Relations, Journalism, Marketing, Digital Media, Mass Communication, Information Technology or a related field. Professional certification in Digital Communication, Analytics, Social Media Management, Content Management, Communications/Public Relations or Project Management will be an added advantage.
Experience
Minimum of three (3) years' experience in Digital Communications, Social Media Management, Corporate Communications, Public Relations, Marketing, Brand Management or a related field. Demonstrable experience managing corporate social media platforms.
Professional/Technical Competencies:
Digital Reputation Management Social Media Strategy, Management & Community Engagement Content Creation & Brand Storytelling Corporate Communications & Media Relations Brand Management & Stakeholder Engagement Crisis & Issues Management Analytics, Reporting & Digital Insights SEO & Digital Content Optimization Social Listening, Monitoring & Digital Marketing Tools Website Content Management and Microsoft Office Suite
Skills/Physical Competencies:
Manages self and be a team player, good conflict management, takes and manages accountability Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently Interpersonal Skills - Self leadership and customer centricity, collaborative Personal Skills - Trustworthy, integrity and ethical in dealings Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization Global thinker, Analytical thinking and Problem-solving abilities
Must live the MTN Values of
Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
Must exhibit the MTN Vital Behaviors of
Complete Candor, Complete Accountability, Active Collaboration & Get it done Innovation as a way of work
How to Apply
Applicants should indicate Ref number MTN-CS-COM001-2026 as the email subject and ensure that CVs are saved in their names Applicants should send their Curriculum Vitae by 21st October 2026 to: MTNGhanaRecruitment@mtn.com Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words). Only shortlisted applicants will be contacted.
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