Global Key Accounts Manager (Freight Forwarding/ Contract Logistics)
Must-have:Senior
We are seeking an experienced account management professional from freight forwarding or contract logistics to manage and grow strategic global and regional customer accounts, with a focus on retention, profitability, service performance and share-of-wallet growth.
Key Responsibilities
- Manage key global and regional customer relationships as the main point of contact.
- Develop and execute account plans focused on growth, retention and profitability.
- Identify cross-selling opportunities across air, ocean, warehousing and value-added logistics services.
- Conduct QBRs, account reviews and strategic customer meetings.
- Build relationships with operational, commercial and senior stakeholders.
- Handle service, operational and billing escalations, ensuring timely resolution.
- Drive account profitability through pricing, cost control and yield optimisation.
- Prepare account budgets, forecasts and pipeline updates.
- Negotiate contracts, renewals and commercial terms.
- Coordinate customer implementation, SOPs, SLAs, KPIs and continuous improvement initiatives.
- Monitor account performance and provide regular management reporting.
- Work closely with regional and country teams to ensure consistent service delivery.
Requirements
- 10–12 years of experience in Freight Forwarding or Contract Logistics.
- Proven experience managing large multinational key accounts.
- Strong customer, vendor and agent relationship management skills.
- Good knowledge of air freight, ocean freight, contract logistics and supply chain pricing.
- Experience within relevant industry verticals is advantageous.
MTC Consulting Pte Ltd | 15C7752 EA. Registration No.: R22111807 | Yap Teng Hui