Commercial Training Instructor

About the company

About MSX With approximately 5,000 employees and a presence in more than 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, providing value to the customer generated through eight solutions:

Building trust since 1996, our reputation proves that we are the partner of approximately all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, take a look at our career opportunities.

Your tasks

• Actionable Insights
• Consumer Engagement
• Distribution and Sales Performance
• Parts, Accessories, and Service Performance
• Technical Information
• Warranty and Repair Efficiency
• Learning Solutions
• Diagnostic and Repair Enhancement

Job Description MSX is looking for a Commercial Training Instructor to work on identifying needs, structuring training plans, and applying practical/operational training for the dealer network, focusing on sales, after-sales, workshop, parts, and administration processes.

Main Responsibilities

• Diagnosis and Planning:
• Identify training needs considering the reality of each dealership;
• Structure training plans (objectives, formats, schedules, and resources) and adapt didactic materials, guides, and exercises.
• Facilitation and Practical Training:
• Apply in-person, virtual, and practical training on routines and processes (sales, after-sales, workshop, parts, and administration);
• Conduct simulations, demonstrate process execution, and guide teams on the use of the dealership management system (DMS);
• Train and capacitate internal multipliers to ensure the sustainability of best practices.
• Monitoring, Evaluation, and Fieldwork:
• Verify content absorption, clarify doubts, and monitor the practical application of learning in the field;
• Identify learning gaps and propose reinforcement actions;
• Record participant progress and prepare management reports on performance and participation.

Requirements

Technical Requirements and Experience

• Proven experience in applying commercial and operational training (preferably in automotive dealerships).
• Solid knowledge of dealership flows (sales, after-sales, workshop, parts, and administration).
• Experience in training teams for the adoption of new processes and the use of DMS systems.
• Mastery of andragogy principles, facilitation, preparation of didactic materials, and conducting simulations.
• Experience with presentation tools, virtual training, and report preparation.
• Intermediate Excel and PowerPoint.
• Advanced English and Advanced Spanish.
• Availability for travel and in-person work at dealerships.

Behavioral Competencies

• Excellent public speaking, didactics, and ease in transforming technical topics into practical content.
• Strong orientation toward field monitoring and relationship management with the network.
• Organization, analytical capacity, and an adaptable posture to different audiences.

Education

• Undergraduate / Postgraduate: Completed higher education in Administration, Engineering, Commercial Management, Technology, or related areas.

Tools

• Excel: Intermediate
• PowerPoint: Intermediate
• Other applications: Dealership DMS systems and virtual training tools

Languages

• English: Advanced
• Spanish: Advanced

What we offer

What can we offer you?

• Fixed remuneration;
• Benefits: Medical insurance, Dental insurance, Life insurance, Flexible meal/food voucher, TotalPass, and partnership with educational institutions

Other

Additional Information

• Employment regime: CLT
• Workload: 40 hours per week;
• Work model: Hybrid - São Caetano do Sul/SP

This vacancy is available for registration by people with disabilities or those rehabilitated by the INSS. MSX is an equal opportunity company and encourages applications from qualified individuals, regardless of sex, race, disability, age, sexual orientation, gender, religion or belief, marital status, or maternity.