Warranty Analyst Pl.
With approximately 5,000 employees and present in more than 80 countries worldwide, our teams provide leadership and expertise in the automotive industry and its dealer networks, providing value to the customer through eight solutions: Actionable Insights Consumer Engagement Distribution and Sales Perfomance Parts, Acessories and Service Performance Technical Information Warranty and Repair Efficiency Learning Solutions Diagnostic and Repair Enhancement Building trust since 1996, our reputation proves that we are the partner of approximately all vehicle brands in the market. Our talented employees help us exceed our ambitious goals year after year. If you identify with our business, take a look at our career opportunities.
MSX is looking for professionals graduated in Administration, Mechanical Engineering, Production Engineering or related areas. If you want to be part of an innovative and results-oriented team, this might be your opportunity. Here you will be responsible for: Responding to technical and administrative warranty tickets within the established deadlines; Analyzing cases related to service campaigns and recalls; Assisting in the organization, preparation, and dissemination of technical notes and bulletins for the area; Providing high-quality technical analyses, information, and recommendations; Maintaining constant communication with the dealer network and the factory, ensuring alignment and support for warranty demands; Identifying cost reduction opportunities related to warranty and contributing to continuous improvement initiatives for products. Participating in training, updates, and information sharing regarding warranty processes and policies. Providing support for doubts from the network and other areas related to warranty processes. Participating in the monitoring and analysis of problems identified in new products. Preparing and disseminating warranty communications to the dealer network, including guidance on processes, procedures, and best practices.
Completed higher education or currently pursuing a degree in Engineering, Administration, Technology, or related areas. Experience with warranty processes, technical service, or dealer network support. Knowledge in data analysis and report preparation. Intermediate or advanced English for reading, writing, and translating technical materials. Good communication, organization, and analytical capacity. Knowledge of management systems and Pacote Office.
Employment regime: CLT Workload: 40 hours per week; Work model: Hybrid (up to 3x per week in the office) – São Paulo/SP What can we offer you? Fixed remuneration; Benefits: Medical insurance, Dental insurance, Life insurance, Flexible meal/food voucher, TotalPass, and partnership with educational institutions.
This vacancy is available for registration of people with disabilities or those rehabilitated by the INSS. MSX is an equal opportunity company and encourages applications from qualified individuals, regardless of sex, race, disability, age, sexual orientation, gender, religion or belief, marital status, or maternity.