Back Office Agent

About the company

MSX International is the world's leading provider of outsourced business solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and improving customer satisfaction.

Your tasks

We are looking for a professional to provide operational and administrative support to the dealer network, acting as a point of contact for the management and monitoring of financial operations. The position requires an organized, detail-oriented, and service-oriented person, capable of coordinating different processes and collaborating with internal and external teams to ensure an efficient experience and correct management of operations.

The functions you will perform in your day-to-day are:

• Training and support to the dealer network in the use of tools and operation management processes.
• Management and monitoring of operations, ensuring their correct processing and formalization.
• Administration and updating of databases, users, and operational configurations.
• Coordination with different departments for the management of incidents, validations, and administrative processes.
• Attention and support to dealers and commercial teams, resolving queries and operational needs.
• Monitoring and resolution of incidents, guaranteeing the continuity and quality of processes.

Requirements

• Previous experience in administrative functions, operations, back office, or customer support.
• English level B2 or higher.
• Ability to manage multiple tasks in an organized manner and with attention to detail.
• Good command of computer tools and management systems.
• Excellent communication and coordination skills with different interlocutors.
• Service orientation, incident resolution, and process monitoring.

Other

Additional information MSX is an equal opportunity employer and positively encourages applications from all suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled candidates who meet the minimum criteria for the vacancy.