Operations Manager - Vessel Operations

Operations Manager – Vessel Operations

Full time, permanent

We are looking for an experienced and proactive Operations Manager to lead export activities, build strong stakeholder relationships, and drive operational excellence. You will be a key point of contact for operational matters, support reporting, and ensure the efficient delivery of vessel operations while maintaining a strong focus on cost control and service performance.

How you will help us and what you can expect

• Overall responsibility to ensure all deadlines are reviewed & met to allow effective and accurate planning and vessel operations within the fluid & dynamic berthing schedule created by Geneva and UK based network team.
• Focal point for all export cargo of all types, liaising with terminals, planners and all other stakeholders as required to ensure safe and efficient connection to planned vessel.
• Management, control and reporting of export related costs and performance at all UK Ports
• Improve customer satisfaction through the delivery of excellent customer service.
• Develop the individual and collective skills, knowledge and motivation of the team
• Contribute to a positive work climate through a flexible attitude to work and support for colleagues and other team members.
• Accurate and timely reporting for both MSC UK and MSC Geneva management
• Analyse and monitor performance against KPI’s
• Liaise with other managers and key staff within Port Operations to develop the department as a whole .

Skills and experience you’ll bring to us

• Proven Leadership skills
• Knowledge and experience of terminal, vessel and associated operations.
• Ability to develop the collective knowledge of the team and generate a continuous talent pipeline
• A professional, positive and flexible attitude at all times
• Excellent stakeholder management skills and ability to effectively communicate at all levels
• Demonstrate vision and ability to scrutinise effectively.
• Ability to build positive operational relationships with both internal and external customers.
• Excellent PC skills including MS Office 365 software
• Ability to perform under pressure and be flexible to complete tasks outside normal office hours where essential to support the MSC Network.

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 25 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking (within walking distance from the office)
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment