Customer service and hotline

We are looking for a Customer Service & Hotline Agent to be the voice of our brands, handling customer communication across phone and social media.

Answer customer inquiries on the hotline, explaining services and resolving issues professionally

• Moderate the company’s social media pages: reply to comments and messages and follow up until the issue is resolved
• Conduct customer surveys, collect feedback and record the results accurately
• Log complaints and inquiries, and escalate them to the relevant team when needed
• Maintain a polite, positive and consistent tone with every customer

• University graduate
• years of experience in customer service (call center or social media support is a plus)
• Excellent spoken and written Arabic; good English is a plus
• Clear, calm and professional communication
• Good typing skills and comfort using computers and social media platforms
• Organized, patient and able to handle multiple conversations at once