Pastoral Care Operations Manager

Lead with care. Support people. Create meaningful impact.

At Mr Apple, we're passionate about growing great apples and great people.

We're looking for a Pastoral Care Operations Manager to lead the day-to-day delivery of pastoral care services across our RSE programme.

This is a people-focused leadership role where you'll lead a team, manage competing priorities, build strong stakeholder relationships and ensure workers receive consistent support throughout their time with us. You'll work across the business to coordinate wellbeing, accommodation and operational activities while helping create a positive experience for our seasonal workforce.

What you'll be doing:

This role offers real variety where no two days will be the same. You might be supporting your team through a complex worker issue, coordinating accommodation readiness, working with operational leaders to resolve challenges, or planning for the next seasonal peak.

You'll be:

Leading, coaching and developing a team of up to five Pastoral Care Coordinators

Managing day-to-day pastoral care operations across multiple sites

Coordinating worker wellbeing, accommodation and support services

Building strong relationships with leaders and key stakeholders across the business

Resolving complex issues and escalating risks when required

Managing multiple priorities and ensuring timely follow-through

Supporting seasonal planning and workforce readiness activities

Monitoring trends and reporting insights to drive continuous improvement

What you'll bring:

We're looking for a strong people leader who can build relationships, manage complexity and confidently operate in a fast-paced environment.

You'll have:

Proven experience leading and managing people

Strong performance management, coaching and team development skills

Excellent stakeholder management and influencing capability

The ability to balance multiple priorities and coordinate competing demands

Experience working with people from diverse cultural backgrounds

A practical understanding of worker wellbeing, cultural safety and people-focused support services

Experience working within the RSE scheme or in pastoral care, workforce welfare or community support would be advantageous

What we offer:

A highly visible leadership role with real impact

The opportunity to lead and grow a dedicated team

A varied role that combines people leadership, operations and stakeholder engagement

A supportive and collaborative environment

The backing of NZX-listed Scales Corporation

The chance to work for New Zealand's largest vertically integrated apple grower

If you're a strong people leader who enjoys building relationships, solving problems and supporting diverse communities, we'd love to hear from you.