Studio Manager
About the company
At SmartFit Pilates, we aim to help people move better, feel better, and live their best life through Pilates.
We are committed to delivering a personalised, professional and welcoming experience for our clients. As a boutique Pilates studio, we believe that good customer service, strong relationships and attention to detail are required to win over clients’ trust in our service delivery.
SmartFit Pilates is a member of PilatesConnect, an ecosystem of Singapore’s leading Pilates and wellness brands united by the belief that expert-guided movement and wellness practices can transform lives at every age. Other Pilates Connect members include: The Moving Body, The Movement Academy, Her Wellness Club and Fitnut Loft.
Your tasks
We are looking for an organised, proactive and people-focused Studio Manager to oversee the day-to-day operations of SmartFit Pilates.
As Studio Manager, you will be responsible for ensuring the smooth running of the studio while delivering a good experience for our clients and instructors.
This is a hands-on role. You will personally lead and manage front desk and operational responsibilities with a small team of full-time or part-time studio coordinators.
Client Experience & Front DeskOperations
- Ensure effective contact with clients via phone, email, WhatsApp and in-person enquiries.
- Build strong relationships with clients and provide a personalised, boutique customer experience.
- Assist clients with bookings, scheduling, package purchases and account enquiries.
- Follow up with new clients and ensure they have a positive onboarding experience.
- Monitor and facilitate the entire client journey from first enquiry through long-term retention
- Handle client feedback, concerns and service recovery when required.
Scheduling & Studio Operations
- Work closely with instructors to manage their schedules, leave requests and replacement arrangements.
- Optimise studio utilisation and scheduling to balance client preferences, instructor availability and studio capacity.
- Coordinate instructor handovers and client cover arrangements.
- Ensure smooth daily operations across both studios including ensuring a clean, organised, well-stocked and premium studio environment
- Oversee inventory, procurement and studio maintenance.
- Coordinate with vendors, cleaners and service providers.
Team Leadership
- Train and supervise studio coordinators.
- Ensure service standards are consistently applied in all studios.
- Foster a positive, professional and client-focused culture.
Requirements
Our ideal candidate is organised, ateam-player, has a strong sense of initiative and responsibility,people-oriented and enjoys solving problems.
If you are passionate about people, serviceand operational effectiveness, we would love to hear from you.
What we offer
Why Join SmartFit?
- Work in a positive, wellness-focused environment
- Join a passionate and supportive team
- Opportunity to make a real impact on clients’ lives
- Be part of a company that values growth, quality, community and people-first qualities
How to apply
To Apply: Please send your CV and a short note telling us why you would be a great fit for SmartFit Pilates.
Other
*Location: Tanglin Place, Singapore Employment Type:** Full-Time