CUSTOMER SERVICE OFFICER

Your tasks

Responsibilies

• Assist in answering incoming phone calls and handling customer enquiries.
• Perform data entry and maintain accurate customer records.
• Follow up with customers regarding workshop membership registration, renewal, and related matters.
• Liaise with customers on workshop membership enquiries, updates, and services.
• Prepare and issue quotations and invoices to customers.
• Provide administrative support to ensure the smooth daily operations of the company.
• Perform any other ad hoc administrative duties as assigned by the Manager.

Requirements

• Minimum GCE 'O' Level or equivalent qualification.
• Proficient in Microsoft Office, especially Microsoft Excel and Word.
• Good communication and interpersonal skills.
• Able to communicate effectively with customers over the phone and through written communication.
• Meticulous, organised, and able to perform data entry accurately.
• Good customer service attitude with a positive and responsible working attitude.
• Able to work independently and as part of a team.
• Previous experience in customer service or administrative support is an advantage.
• Experience in the automotive industry or workshop membership administration would be an added advantage.