Onsite Support Consultant

About the role Onsite Support Consultant providing IT support services with expertise in Microsoft products, Cisco collaboration tools, and HP copier and computers. Key responsibilities Handle incidents and requests defined as per defined in processes and SLA

Support & assist with setting up remote collaboration tools/systems

Support other teams in troubleshooting issues

Create, understand, and follow technical documentation, routines and processes

About you Degree/Diploma in IT or Equivalent

Min 3-4 years of hands-on support for IT Services

Expert knowledge in Microsoft products, Cisco collaboration tools, HP copier and computers

Experience working and handling Ticketing Tools

Experience in creating, understanding, and following technical documentation, routines and processes

Excellent communication and interpersonal skills