Reservations/Reception Intern

Reservations/Reception Intern

Job Description

We are looking for a meticulous and customer-oriented Reservations and Reception Intern to join our team in Issy-les-Moulineaux, France. This internship offers an excellent opportunity to gain hands-on experience in the hospitality sector while providing exceptional service to our guests. You will be on the front line of our organization, responsible for managing reservations and reception operations while developing valuable professional skills in a dynamic environment. • Process and manage guest reservations via our reservation system with accuracy and efficiency • Greet guests in a friendly and professional manner upon arrival and departure

• Answer calls and inquiries, providing information on accommodations, facilities, and services • Maintain an organized log of reservations, cancellations, and guest preferences • Participate in check-in and check-out procedures, ensuring a seamless guest experience • Handle guest requests and concerns with empathy and a solution-oriented approach
• Ensure coordination with other departments to guarantee guest satisfaction and meet special requests • Manage reception schedules and ensure adequate staffing during peak hours • Enter data and maintain up-to-date guest information in the reservation system • Support the reception team with administrative tasks and general office duties • Demonstrate professionalism and respect the confidentiality of guest information

Benefits:

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.

Qualifications

• Excellent oral and written communication skills in English; proficiency in French is highly appreciated • Strong organizational and time management skills, with the ability to multitask effectively • Proficiency in computer systems and reservation software; experience with hotel management systems is an asset
• Customer service orientation and a sincere desire to provide an exceptional guest experience • Attention to detail and rigor in data entry and record keeping • Professional conduct and the ability to remain calm under pressure • Problem-solving skills and the ability to handle guest concerns with diplomacy
• Mastery of basic telephone etiquette and professional communication standards • Ability to work collaboratively with team members in a spirit of mutual support • Previous experience in customer contact or the hospitality sector is appreciated but not mandatory • Willingness to learn and adapt to new systems and procedures • Flexibility to work various shifts, including weekends and holidays if necessary