Front Office Agent (Hotel Receptionist)

Front Office Agent

Company Description

Our heart beats turquoise.

Working at Motel One is like visiting friends. We treat each other as equals and function as a team across the entire hierarchy.

Thanks to our shared enthusiasm for modern design and high-quality service, we create a home for our guests even when they are traveling. Our more than 112 hotels in 14 countries offer exclusive design, a high standard of service, and prime locations in urban areas at an attractive price.

As the creator and pioneer of the affordable design hotel concept, we are successfully expanding in and beyond the metropolises of Europe. Become part of our team and shape Motel One together with us.

Job Description

This position focuses on professional care for hotel guests – from check-in to a heartfelt farewell upon departure. Your duties will also include:

• Caring for our guests, including check-in and check-out
• Monitoring and processing reservations, overbooking, and other options
• Invoicing, including payment management, as well as cash transactions and revenue recording
• Organizational and administrative tasks in the front office and back office (e.g., managing no-shows, responding to emails)

Qualifications

Whether you are a hotel professional or changing careers – you will fit perfectly into our team! Personality and hospitality skills are our priority. Other requirements:

• You have completed secondary education in the field of hospitality and/or experience in the hotel/gastronomy industry, or you wish to change careers
• You have an excellent sense of quality and service and an enthusiasm for the hotel industry
• You are open and communicative and have a good knowledge of English
• You are a team player and are willing to cooperate with other departments – we achieve the best results together