Sales Administrator

Mosaic Recruitment are seeking an experienced Sales Administrator, who enjoys working within a busy environment, processing a high volume of orders and taking on a wide variety of administrative duties. The successful candidate will thrive under pressure, be confident juggling ever changing priorities and strive to achieve continual improvements.

About the role:

The Sales Administrator provides administrative support to the external field sales team, ensuring the smooth processing of multiple sales orders, customer enquiries, and sales-related documentation. The role is responsible for maintaining accurate records, coordinating communications with customers, and assisting in achieving sales objectives through efficient administrative processes.

Your responsibilities:

Sales Support & Business Development

• Process customer orders accurately and in a timely manner
• Provide day-to-day administrative support for the external sales team with customer enquiries, order management and administrative support
• Where applicable, provide pricing information to customers at order placement
• Recommend new and existing product lines to support customer growth initiatives
• Analyse lost and lapsed product lines to actively encourage customers to order these and advise external sales team accordingly
• Conduct outbound calls to existing and prospective customers daily
• Follow up on marketing campaigns and sales enquiries
• Look after you and your colleagues to help ensure we stay safe and healthy in the working environment

Customer Service

• Provide excellent customer service throughout the sales process
• Act as the primary point of contact for customer enquiries via phone, email, and online channels.
• Taking ownership of customer queries and driving issues through to resolution
• Providing delivery updates, ETAs and resolving logistics issues where required
• Work closely with finance teams to support invoicing, credit notes, and payment queries

Data Management

• Maintain sales databases with accurate customer and sales information.
• Monitor and update pricing, product, and customer information

Essential Skills and Experience

• Previous experience in an administrative or sales support role
• Excellent organisational and time-management skills
• Strong attention to detail and accuracy
• Proficient in Microsoft Office applications, particularly Excel and Word
• Ability to work effectively under pressure and manage multiple priorities

Desirable

• Experience working within a B2B sales environment.
• Experience of Food Ingredients business
• Knowledge of ERP systems such as SAP
• Understanding sales processes and customer service principles.
• Experience using CRM systems.
• Experience of developing and managing customer relationships

Hours:

Full-time, Monday to Thursday 08.00- 17.00 and Friday 08.00 - 16.30