Customer Services Advisor

Customer Service Advisor - 12 Month Contract 35-Hour Week | Hybrid Working - 3 Days Office / 2 Days Home | 28 Days Holiday + Bank Holidays + Private Healthcare + Non Contributory Pension

Mosaic Recruitment is recruiting for an experienced Customer Services Advisor to join a well-established organisation offering an excellent benefits package and genuine work-life balance . This is a varied customer-focused role where you will be the first point of contact for members, customers, centres and learners, providing a professional and responsive service across telephone, email, webchat and social media .

The Role

Working as part of the Customer Services team, you will provide high-quality customer support and administration while helping to ensure an excellent customer experience. Key responsibilities will include:

• Acting as the first point of contact for customer, member, centre and learner enquiries.
• Resolving enquiries efficiently and professionally, escalating more complex issues when required.
• Supporting customers with products, services, registrations, certifications and membership enquiries.
• Providing administrative support for membership, centre and learner processes.
• Promoting membership benefits and supporting retention and renewal activities .
• Maintaining accurate customer records and updating internal systems.
• Building positive relationships with customers, members and key stakeholders.
• Supporting reporting, communications, invoicing and payment administration.
• Working towards customer service KPIs and service standards .
• Identifying opportunities to improve processes and the overall customer journey.
• Working collaboratively with colleagues across the organisation to deliver an excellent service.

About You

We are looking for an enthusiastic and professional individual with a strong customer service background and excellent communication skills. You will ideally have:

• Previous experience within a customer service or customer support environment .
• Excellent verbal and written communication skills.
• Experience handling enquiries across multiple channels.
• Strong administration and organisational skills.
• Excellent attention to detail and data accuracy.
• Experience working to targets, KPIs or service levels.
• Strong problem-solving skills and a customer-focused approach.
• Experience using CRM databases and Microsoft Office .
• The ability to manage competing priorities within a busy environment.
• The ability to build effective relationships with customers and colleagues.

Excellent Benefits

This position offers an attractive benefits package, including:

• 35-hour working week - 7 hours per day
• Hybrid working - 3 days in the office and 2 days working from home
• 28 days annual holiday PLUS bank holidays
• Working Hours - 9.00 am - 5.00 pm
• Excellent work-life balance
• Supportive and professional team environment

This is an excellent opportunity for an experienced Customer Services Advisor looking for a role combining customer contact, administration and relationship building with a particularly attractive working pattern and benefits package. Apply today through Mosaic Recruitment for further informatio