(MAA) Customer service Ocean Export
Machine translation — original language: German.Show original
- Prepare export shipping documentation such as B/L, invoices, packing list, permit and other related documents
- To liaise with customers, trucking, Hauler, carriers and CFS/port;
- To manage forwarding activities such as arranging pick-up for LCL and FCL
- Prepare and generate invoice and send out to customers
- To scan documents into system and send pre alert
- To prepare export customs, AMS & ACI, AP (export) reports and others
- To update milestones as per global compliance and in a timely manner to meet Milestone Compliance KPI
- To update navigator and checklist
- To assist in verifying and reconciling vendor invoices and others
- To raise PRF to pay vendor, if any
- To handle customer’s complaints and assist customers to resolve issues related to export activities
- To create job file, raise PO and invoice billing according to the billing KPI
- Any other tasks that may be assigned from time to time by management.
Knowledge/ Work Experience
- More than 5 years’ experience in freight forwarding industry.
- Solid knowledge in ocean export CS and operation
- Export operation knowledge is a plus.
Key Behavioral Competencies
- Comprehensive English capabilities
- Agile, positive and proactive
- Excellent analytical and communication skills
Education/Technical Skills
University graduate with major in Supply Chain Management/Familiar with Microsoft Office