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System Engineer

Morgan McKinleySingaporemycareersfuturepublished 11/03/2026
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ROLE SUMMARY The System Engineer acts as the Tier 2 technical escalation point for Tier 1 support, resolving complex MFD software, network, DFE, and colour-related issues.

This role also leads device installations and ensures customers receive consistent, high-quality technical support.

KEY RESPONSIBILITIES Technical Escalation

  • Take on escalated cases from Customer Service Engineers that cannot be resolved at Tier 1
  • Diagnose and resolve MFD software-related issues within agreed SLA timelines
  • Document root causes and workarounds for knowledge base and team upskilling

Network & Authentication Troubleshooting

  • Resolve network scanning failures (SMB, FTP, WebDAV)
  • Coordinate with customer IT teams to align device configurations with their network environment

MFD Installation

  • Perform end-to-end on-site installation of Multifunction Devices
  • Configure network settings, scanning profiles, address books, and authentication methods
  • Validate all functions (print, copy, scan) post-installation and hand over to end users

DFE Installation &Troubleshooting

  • Install, configure, and commission Digital Front End (DFE) systems (e.g.Fiery or equivalent)
  • Troubleshoot DFE issues — RIP errors, job queue failures, driver conflicts, and connectivity faults
  • Perform software updates, patch management, and routine system health checks

Colour Profiling

  • Create and calibrate ICC colour profiles for MFDs and DFE print workflows
  • Use spectrophotometers and profiling tools to build and validate colour output
  • Diagnose colour consistency issues — banding, density drift, gamut mismatch
  • Conduct periodic calibration checks for production customers

REQUIREMENTS

  • Diploma in Information Technology, Computer Engineering, Electronics, orrelated field
  • Minimum 2–3 years in a technical support or field engineering role
  • Hands-on experience with MFD installation and troubleshooting
  • Working knowledge of Kerberos, LDAP, Active Directory, TCP/IP, DNS, SMB
  • Experience with DFE systems (Fiery or equivalent) is an advantage
  • Knowledge of colour management and ICC profiling is an advantage
  • Strong problem-solving and customer-facing communication skills

Note: This is a 1-year contract role.

Morgan McKinley Pte Ltd

Lay Sihua

EA Licence No.: 11C5502

EA Reg No.: R23114633