Premier Partner Experience Expert

Our client is a leading Multitechnology Social Media company. This is a 12 month contract role.

This expert will play a key role in identifying, investigating, and resolving operational issues impacting our partner programs and related products, helping ensure seamless interactions between client’s platforms and their premier partners.

Job Responsibilities

• Identifying, investigating, and resolving operational issues impacting our partner programs and related products, helping ensure seamless interactions between company’s platforms and our premier partners
• Conduct root cause analysis; structured troubleshooting and communicate in clear and professional way to stakeholders
• Conducting investigations across multiple systems, collaborating with cross-functional teams, and driving complex issues through structured escalation and resolution workflows
• Assess issue severity, determine appropriate escalation pathways, and coordinate with internal teams during sensitive or high-priority situations.

Job Requirements:

• Bachelor’s degree or equivalent with min 3 years’ experience in high touch support, technical support, IT Level 2 support from technology, SaaS [B2B, B2B2C], payment companies or background.
• Strong root cause analysis and structured troubleshooting capabilities, with excellent attention to detail, compliance awareness and the ability to investigate issues across multiple systems.
• Individual must be confident in Troubleshooting / Triaging issues / Problem-solving / identifying issues not necessarily in a ticketing system
• Ability to work in a high-pressure and fairly stressful environment
• Ability to problem-solve with a solution-focused mindset despite in a time-sensitive and critical timeline
• Should have good communication and stakeholder management skills

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

Referrals are greatly appreciated

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Morgan McKinley Pte Ltd

Ramitha Ravindran

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