Bank Admin (Operations)

Job Summary

You will be responsible for bank document handling, scanning, indexing, and processing to ensure accurate and timely management of client records and applications.

Responsibilities

• Handle logistics including collection, unpacking, and disposal of carton boxes to maintain workflow efficiency
• Prepare documents manually for scanning by removing staples, paper clips, and bindings to ensure scanner readiness
• Operate high-speed production scanners to digitize documents accurately and efficiently
• Scan, archive, and manage original hardcopy documents to maintain organized records
• Perform quality checks on scanned and indexed documents to ensure accuracy and completeness
• Identify and resolve scanner issues such as double feeding and paper jams by cleaning rollers and troubleshooting
• Reassemble documents including rebinding, packing, labeling, and delivering carton boxes to designated locations
• Process hardcopy and softcopy applications through provided systems to maintain up-to-date client records
• Process Giro forms in both hardcopy and softcopy formats to support payment processing
• Manage CRM cases for renewals and client communications by preparing letters and notices for customers and agency partners
• Ensure timely and accurate handling of incoming cases via email and in-house systems to meet service deadlines

Required competencies and certifications

• Good written and verbal communication skills in English to ensure clear and effective interaction
• Proficient computer and technical skills to operate scanning equipment and process applications
• Strong data entry skills and administrative experience to maintain accurate records
• Ability to prioritize tasks and meet service deadlines consistently
• Attention to detail to ensure accuracy in document handling and processing
• Ability to work independently and collaboratively within a team environment
• Willingness to work overtime during month-end periods as required

Preferred competencies and qualifications

• Prior relevant industrial experience is an added advantage

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA License No: 11C5502 | EAP No. R23111942 EAP Name: Renee Feng Ye