Medical Operations Associate

About the Company

Moongig is a rapidly growing digital healthcare talent platform transforming the way healthcare professionals and employers connect in the Philippines and abroad. By leveraging technology, we provide healthcare workers with a broad range of job opportunities, while enabling hospitals, clinics, and care providers to access the skilled talent they need to deliver exceptional care.

As a member of the Medical Operations team, you will play a key role in ensuring the efficient deployment and scheduling of healthcare professionals (HCPs) across our partner facilities. You will also support recruitment, onboarding, and staff engagement initiatives, helping maintain high-quality service and workforce satisfaction.

This role is flexible in scope and can be tailored based on experience and expertise.

Key Responsibilities:

Manage daily deployment and scheduling of HCPs to maintain optimal staffing levels in partner healthcare facilities.

Actively source, recruit, screen, and onboard full-time and reliever HCPs to fill short or long term vacancies

Track and monitor HCP attendance and shift coverage performance.

Handle HCP concerns via various communication channels and escalate them to the appropriate internal or client department when needed.

Review and process completed reliever shifts for payment scheduling.

Perform additional tasks as assigned, including telechecks, interviews and other operations-related duties.

What We’re Looking For:

Bachelor’s Degree required (Medical-related degree preferred)

At least 1 year of relevant work experience (preferrably in a BPO setting)

Strong organizational skills and attention to detail

Excellent communication and interpersonal skills

Ability to manage multiple tasks in a fast-paced environment

Flexibility to adapt to shifting schedules

Good collaboration and teamwork skills