Coffee Operations Associate (Full Time)
We are passionate about coffee. We are looking for a passionate and skilled Barista to join our café in Punggol. The ideal candidate has a strong knowledge of coffee preparation, a friendly demeanour, and thrives in a fast-paced environment. Roles & Responsibilities Operations & Team Management
- Supervise daily café operations, including opening/closing procedures, staff scheduling, and workflow management.
- Train, mentor, and motivate team members (baristas, servers, kitchen staff) to deliver outstanding service.
- Ensure smooth coordination between front-of-house and back-of-house operations.
- Handle customer inquiries, feedback, and complaints professionally and promptly.
Customer Service & Quality Control
- Maintain high standards of beverage and food quality, presentation, and consistency.
- Monitor customer satisfaction and implement improvements where needed.
- Lead by example in providing friendly, efficient, and personalized service.
Administrative & Financial Duties
- Manage cash handling, daily sales reports, and POS transactions.
- Assist in inventory management, stock ordering, and cost control to minimize waste.
- Ensure compliance with food safety, hygiene, and workplace regulations.
Requirements
- Minimum 8 years of supervisory experience in a café.
- Strong leadership skills with the ability to train and inspire a team.
- Excellent knowledge of coffee preparation, customer service, and café operations.
- Proficiency in POS systems, inventory management, and basic financial tracking.
- Ability to work flexible hours, including weekends and public holidays.
- Food hygiene certification (e.g., WSQ Basic Food Hygiene) is a plus.
- Passion for the specialty coffee scene and café culture.