Manager, Key Account Management- Central EMEA
Are you our “TYPE”?
Named ‘’One of the Most Innovative Companies in Design’’ by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype specializes in the design, development, licensing, and management of typefaces and font technologies for the world’s biggest global brands and individual creative professionals, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.
Want to learn more about who we are, what we do, and how you can become part of our team of over 1,000 talented employees across the globe? Visit us at www.monotype.com .
We are seeking an experienced and driven Manager to lead a team of talented Key Account Managers responsible for growing and maximizing revenue within our existing customer base in the Central EMEA region (DACH + Eastern Europe).
What you’ll be doing:
In this role, you will design and execute strategies that accelerate customer adoption through strong engagement and education around our products and services. You will craft and communicate compelling value propositions that highlight our unique capabilities—ultimately increasing customer satisfaction, reducing churn, and driving significant incremental revenue.
Lead and develop a team of up to 5 Key Account Managers, driving revenue growth across existing accounts through strategic upsell, cross-sell, and retention initiatives
Coach, mentor, and enable the team to excel in pipeline management, forecasting accuracy, and overall quota attainment
Monitor and analyze key performance metrics, translating insights into actionable strategies to improve team performance
Guide the team in proactively identifying expansion opportunities, mitigating churn risks, and consistently achieving net revenue retention targets
Maintain strong alignment with senior leadership through clear, data-driven weekly reporting on pipeline health, deal progression, and key opportunities for executive engagement
Partner closely with Talent Acquisition to attract, hire, and retain top sales talent
Collaborate cross-functionally with Customer Success, Marketing, Legal, Pre-Sales, and Market Intelligence to ensure alignment on go-to-market strategies and execution
What we’re looking for:
The ideal candidate is a hands-on sales leader who thrives on driving strategic account growth while building a high-performance, results-oriented culture focused on retention, expansion, and long-term customer value.
5–7 years of experience in SaaS sales (enterprise or mid-market), with a strong track record of exceeding revenue targets and maintaining high retention rates
Fluency in English and native-level proficiency in German
2+ years of experience in a team lead or formal management role, including pipeline management, forecasting, and quota planning within an existing customer base
Proven ability to drive revenue expansion (upsell and cross-sell) within accounts
Strong experience with CRM systems to manage sales processes and forecasting (Salesforce preferred)
Excellent analytical, organizational, communication, and presentation skills
Demonstrated ability to identify trends and translate data into effective sales strategies
Track record of supporting teams in closing complex annual or multi-year agreements
Strong leadership presence with a passion for coaching and developing high-performing, collaborative teams in a fast-paced, high-growth environment
Proven knowledge of sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale.
Preferred location: Berlin
Willingness to travel as needed (approximately 25%) for customer meetings, internal collaboration, and industry events
What’s in it for you:
Hybrid work arrangements and competitive paid time off programs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
A creative, innovative, and global working environment in the creative and software technology industry
Highly engaged Events Committee to keep work enjoyable.
Reward & Recognition Programs (including President's Club for all functions)
Professional onboarding program, including robust targeted training for Sales function
Development and advancement opportunities (high internal mobility across organization)
Retirement planning options to save for your future, and so much more!
Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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