Your tasks
- Enter and update data accurately on our dashboard
- Support driver recruitment: screen applicants, follow up on missing information, and keep candidate records current
- Check driver documents (e.g., licenses, IDs, vehicle papers) for validity and completeness, and approve or reject them according to our guidelines
- Respond to customer inquiries and issues through our chat system and other support channels
- Handle lost property reports by coordinating between customers and drivers to get items returned
- Investigate and resolve complaints between drivers and customers fairly, professionally, and within set timelines
- Document every case clearly and escalate complex or unresolved issues to the right team promptly
- Maintain organized, accurate records and keep information confidential
- Prepare simple reports and support the team with other administrative tasks as needed
Requirements
- Currently serving or about to begin NYSC service (posting or call-up letter required)
- Bachelor’s degree or HND
- Must own a working laptop with reliable internet access
- Strong attention to detail, especially with data and documents
- Good written communication skills, with a clear, polite tone in chat
- Calm, fair, and professional when dealing with upset customers or disputes
- Comfortable using computers, spreadsheets, and web-based tools
- Able to manage time and handle multiple tasks
- Honest, reliable, and able to handle sensitive information responsibly
- Willingness to learn new tools and follow processes
- Previous internship or experience in administration, customer support, or recruitment (Nice to Have)
- Experience handling complaints or dispute resolution (Nice to Have)
- Experience with dashboards, CRMs, or chat support tools (Nice to Have)
- Familiarity with the transport, logistics, or ride-hailing industry (Nice to Have)
