Account associate

About Monizze

Monizze is on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.

With RewardFlex, our platform that lets employees shape their own benefits package with total freedom, combined with our Social Vouchers offering, we bring a new kind of value to thousands of workers across Belgium.

We are looking for an Account Associate with a strong commercial drive to join our Account management team.

Your mission is twofold: You develop and retain a portfolio of mid-sized customers through an internal sales approach. At the same time you help your portfolio discover and adopt our solutions: Social Vouchers (meal, eco, gift) but with an emphasis on our RewardFlex platform. A big focus will be on selling our Reward Flex solutions to a bigger shared portfolio of customers.

You manage your portfolio remotely, build strong relationships, drive customer satisfaction, and maximize revenue opportunities. Reporting to the Head of Account Management, you play a crucial role in the overall success of the employer business unit.

This position is based at our offices and does not involve client visits or travel.

Your advantages first

💪 Your purchasing power is optimized – the motto is true for clients & employees 🌴 30 days off per year: 20 legal holidays + 6 ADV/RTT + 4 Monidayzz 🚙 A mobility budget 🏠 Homeworking flexibility with days of remote work and a monthly allowance to make it comfy 🌍 Work from abroad up to 4 weeks a year (after 6 months @ Monizze) 🧇 Belgian roots, mindset & attitude: a cool and informal atmosphere – one of the best things since waffles 🚀 Disrupting and innovative: we digitalized the market and keep pushing innovation in every aspect 🧠 Your growth is our growth: unlimited learning opportunities (languages, personal growth, hard skills,...) 👪 Your health and your family's health is covered by our hospitalization insurance ✨ Internal mobility is regularly an option for anyone looking to evolve or change jobs or departments 🏠 Homeworking opportunities and overall flexibility 🧳 A yearly trip with all your colleagues to celebrate our achievements ➕ We do much more for our employees, but we needed space to describe the job! We'd love to tell you about it though, so ask us!

(Junior Account Manager / Junior Customer Success Manager / Customer Success Associate / Account Associate)

Key responsibilities

1. Manage and grow your customer portfolio

• Be the primary point of contact for your portfolio, advocating on behalf of your customers and making sure their needs are met.
• Build and maintain strong relationships, understand their business challenges and provide effective solutions that drive growth.
• Use every customer contact as an opportunity to up and cross-sell all our solutions and to limit churn.
• Propose new solutions to increase customer satisfaction and value, and evaluate and report on customer satisfaction.

2. Identify and sell new solutions

• Prepare and follow up on your commercial action plan: identify relevant customers for the product in your target segment.
• Call customers, follow up and keep a pulse on market trends to engage with potential candidates.
• Present our products and solutions in a consultative way, adapted to each client’s needs, and negotiate offers aligned with the commercial strategy.
• Close deals and enable new products.

3. Understand your customers’ business

• Gain a deep understanding of your customers’ business needs, industry trends and challenges.
• Educate them about relevant product features and connect them with the right internal resources to address their needs.

4. Network and represent Monizze

• Represent Monizze at relevant events and networking activities to build strong relationships within your target sector.

5. Work with the team and keep your data sharp

• Keep the CRM always up to date with relevant data and contact info, and report on your results.
• Assist in developing customer engagement processes and tools that ensure smooth interactions with Monizze.
• Work closely with management and team leaders, including the Sales team, to develop strategies that support the growth of the Account management team and the platform.

What You’ll Bring

• 1 to 3 years of experience in B2B sales or account management.
• You love talking to people and turning opportunities into results: you are autonomous, results-driven and well-organized.
• Daily outbound calling your customers is why you wake up in the morning!
• Strong customer focus and the ability to empathize with customers' challenges, providing competent and compassionate solutions.
• Excellent communication and listening skills; you enjoy negotiating and finding solutions that work for everyone.
• Comfortable with CRM tools and reporting.
• Curious, not afraid to ask questions or dig deeper, and open to feedback and eager to learn.
• Excellent problem-solving skills, with the ability to think dynamically in fast-paced situations.
• Comfortable working in a rapidly growing company and adaptable to change.
• Quick to build relationships and collaborate effectively with internal teams; a team player with an innovative, flexible and service-oriented mindset.
• Calm under pressure, with strong attention to detail and excellent organizational skills.
• Fluent in Dutch, French, and English, with excellent oral and written communication skills.