Customer Operations Manager

The Customer Operations Manager drives in-store excellence by ensuring product availability, visibility, and effective execution of promotions across Modern Trade accounts. The role focuses on optimizing merchandising operations, strengthening store relationships, and improving overall execution efficiency to support business growth.

Coach and mentor agency supervisors and coordinators to improve in-store execution, productivity, and compliance with merchandising standards

Build and maintain strong relationships with key store personnel to drive availability, visibility, and promotional support

Ensure timely and effective execution of trade promotions, activations, and sales programs across assigned accounts

Oversee merchandising implementation, including planogram compliance, POP deployment, and in-store audits

Monitor and analyze store performance metrics (availability, facings, execution) and recommend corrective actions

Drive process improvements and support operational efficiency in merchandising, promotions, and store execution

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Bachelor’s degree in Business, Marketing, or any related field

At least 1-2 years of experience in field marketing, merchandising, or sales operations (FMCG experience preferred)

Strong stakeholder management and relationship-building skills

Proven ability to analyze data and translate insights into actionable plans

Excellent communication, coaching, and problem-solving skills