Operations Manager

Job Responsibilities

Manage day to day restaurants & salons operations, and ensure a positive outlet image

Coordinating front and back of the house operations for smooth delivery of services

Training / coaching of new and current staff on customer service best practices

Managing staff training, schedules and work performance

Organize and supervise shifts

Respond promptly to customer complaints, suggest solutions to resolve complaints

Ensure compliance with safety and sanitation regulations

Control operations cost and identify measures to cut wastages

Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations

Preparing of reports

Analyze and forecast sales figures to maximize profits

Job Specialisations

Bachelor Degree in Hospitality, Retail Management or related field

Proven management experience in the Beauty & F&B industry

Strong leadership skills

Excellent communication skills

Financial Management skills

Customer service oriented

Possess strong knowledge of Beauty and F&B industry 's legal rules and guidelines

In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)

Working knowledge of data analysis and performance / operation metrics