Customer Service Coordinator (Spare Parts)

Will you be our new colleague? Customer Service Coordinator (Spare Parts)

Function group Service & Projects

Barneveld

40 hours

Your role

We are looking for a Customer Service Coordinator (Spare Parts). Is service your top priority, and do you thrive on handling spare parts requests quickly and professionally for our global customers? If so, we'd love to invite you for an introductory meeting and a tour of Moba!

For almost 80 years, Moba has been creating total solutions for sorting, packing, and processing eggs that are sold all over the world. Over the years, Moba has grown into a global market leader with systems in 111 different countries, processing more than 1 billion eggs every day. From design, development, production, and installation to service, it all happens in Barneveld.

The spare parts department consists of 6 colleagues. As a specialist, you'll handle all requests for spare parts in your region. These requests may come directly from a customer, or from our service or sales departments, or from field technicians. You'll immediately and proactively address each request and take charge of the entire process. You'll stay up to date on current prices and inventory levels for parts and know how to ensure the order reaches its destination. To do this, you'll coordinate with various departments and ensure the customer receives satisfactory service.

You'll also handle questions and complaints, keep all systems up to date, and contribute ideas on how we can serve our customers even better. In short, this is a versatile role that offers you a great deal of responsibility and autonomy; you'll be the primary point of contact within Moba for spare parts in your region.

Your responsibilities will include:

• Act as a sparring partner/advisor for customers and identify commercial opportunities.
• Receive, process, and coordinate all incoming requests for shipping and sales of sp...