AN1, IT Services & User Support Technician - IT Section

About the company

Mizuho Bank, Hanoi Branch is seeking a customer-focused and proactive IT User Support Specialist to join our end-user support function. Reporting directly to the AVP, User Support Team Lead, this role is responsible for executing daily IT Service Desk Level 1 operations, supporting end-user devices, and ensuring timely and professional assistance for branch users...

Your tasks

What we are looking for

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.

Requirements

• 2 to 3 years of experience in IT support, helpdesk, end-user support, or endpoint support (Fresh graduates with strong internship experience in IT support may also be considered).

• Hands-on knowledge of:

o Windows environment o PCs, laptops, and user devices...