IT Operations Support (m/f/d)

The Mitsubishi Chemical Group (MCG) is a provider of specialty materials with a clear commitment to developing innovative solutions. We possess extensive expertise and leading competencies in materials science in our core markets of mobility, digitalization, food, and healthcare. With advanced, chemistry-based solutions, our more than 60,000 employees enable the transformation of entire industries, promote technological developments, and contribute to improving the lives of people worldwide.

Your Tasks

Do you enjoy working with people, solving technical challenges, and ensuring that colleagues can work efficiently? Then you are exactly right for us in the position of IT Operations Support at our EMEA headquarters in Düsseldorf.

What You Will Do With Us

• Ensuring reliable 1st and 2nd-level IT support for end devices, applications, and peripheral devices, as well as providing quick solutions to user problems
• Processing, prioritizing, and tracking incidents and service requests via ServiceNow in compliance with defined service levels
• Support and provision of IT and AV equipment for meetings, workshops, and events, as well as assistance with technical challenges on-site
• Analysis and resolution of hardware and software problems, as well as support with user and rights management
• Maintenance and further development of IT documentation, knowledge base, and asset processes, including support with procurement, orders, and hardware management

Your Profile

• Good knowledge of Microsoft Windows, Microsoft 365, as well as a fundamental understanding of Entra ID and TCP/IP networks
• Experience in using IT service management tools (e.g., ServiceNow) as well as a good understanding of basic IT security standards
• Strong hands-on mentality, analytical thinking skills, and enjoyment in solving technical challenges independently
• Team-oriented, flexible, and eager-to-learn personality with a service- and customer-oriented way of working, as well as a willingness to undertake occasional business trips
• Very good English skills (at least B2) as well as confident communication in an international and multicultural working environment
• Valid driver's license

What We Offer

• A flexible and supportive workplace that puts your well-being and work-life balance at the center – with hybrid working (two days per week remote) and flexible working hours (core working hours from 10:00 to 15:00)
• 30 days of vacation per year
• Job-Rad leasing, company pension scheme, and a tax-free travel allowance of €45 per month
• Fair, transparent, and performance-oriented compensation
• Extensive career development through individual learning opportunities, mentoring, and continuous support