Desk Collection Officer

• Collect payments from the customers via Phone Calls
• Keep tracking of assigned account to identify outstanding debt
• Negotiate pay-off deadlines or payment plan
• Investigate and resolve discrepancies while also create trust relationship with debtors when possible to avoid future issues
• Take the initiative to make collection strategies
• Doing work based on company and collection regulations
• Will be able to Achieve the KPI for personal performance and team
• Make activity report and regulary report to Team Leader

Skills: Help Desk, Customer Service, Communication Skills, Problem Solving