Supply Chain Coordinator (Maternity Cover)

About the company

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Your tasks

Overview This position is crucial to ensure the quality of Mitel's repair business and related revenue and is key to coordinate the interface with Mitel´s largest 3rd party repair service provider including performance and fulfilment management.

Moreover, this position is working on important projects to facilitate and simplify Mitel’s customer facing repair service processes and to control & optimize customer satisfaction of Mitel´s repair services.

• Manage After Sales related improvements and optimizations
• Cost control of repairs, including invoice verification as well as releases for payment and further communication
• Support in negotiations with repair centres
• Evaluation and definition of the repair processes and the corresponding logistics
• Development and implementation of key performance indicators (KPIs) at the respective repair centres
• Coordinating international customer and market requirements for the repair business in cooperation with product management and the sales organization
• Reporting and statistics (repairs, back-ups, etc.) and coordination of the repair statistics from the repair centres with the internal interfaces
• Optimization of transport processes for the repair business and related costs
• Support the After Sales in case of clarification and implementing necessary improvements in the repair process and reverse logistics processes
• Conducting and evaluating customer satisfaction surveys
• Support for the development and implementation of tools for the control of optimized After Sales processes
• Support the procurement of repair-relevant spare parts to ensure the repair process
• Develop sustainability activities and related reporting

Overview This position is crucial to ensure the quality of Mitel's repair business and the associated revenue. It also plays a central role in coordinating the interface with Mitel's largest external repair service provider, including performance management and ensuring the agreed service levels.

Furthermore, the position includes working on important projects to simplify and optimize Mitel's customer-oriented repair service processes, as well as monitoring and improving customer satisfaction in connection with Mitel's repair services.

• Management of improvement and optimization measures in the After Sales area
• Cost control in the repair area, including invoice verification, payment releases, and corresponding communication
• Support in negotiations with repair centers
• Evaluation and definition of repair processes as well as the associated logistics
• Development and implementation of key performance indicators (KPIs) for the respective repair centers
• Coordination of international customer and market requirements in the repair business in cooperation with product management and sales
• Creation of reports and statistics (repairs, back-ups, etc.) as well as coordination of repair statistics from the repair centers with internal interfaces
• Optimization of transport processes in the repair business and the associated costs
• Support for the After Sales area in clarifying matters as well as implementing necessary improvements to repair and reverse logistics processes
• Conducting and evaluating customer satisfaction surveys
• Support in the development and implementation of tools for controlling and optimizing After Sales processes
• Support in the procurement of repair-relevant spare parts to ensure smooth repair processes
• Development of sustainability measures and creation of the corresponding reports

Requirements

• Experience of project management
• Experience in dealing professionally with suppliers and customers
• Excellent organizational skills, an independent, pragmatic way of working and solution orientation
• Very good communication skills
• Very good MS Office and Excel knowledge
• Good knowledge of SAP
• Fluent English

• Experience in project management
• Experience in professional interaction with suppliers and customers
• Strong organizational skills, an independent and pragmatic way of working, as well as a solution-oriented mindset
• Very good communication skills
• Very good knowledge of MS Office, especially Excel
• Good SAP knowledge
• Fluent English skills

How to apply

Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

Other

We offer #LI-SS3 To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights. For more information, visit Why Mitel or follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.