E Commerce Specialist

MISHMASH is Egypt's first curated preloved women's fashion marketplace. We give quality secondhand fashion a second life — each piece with its own story — helping style-conscious women shop consciously and sell effortlessly. We're a small, fast-moving team building a new category in Egypt, and we're looking for someone who wants to grow with us. We're hiring a full-time Customer Service & E-Commerce Specialist to be both the voice of MISHMASH and the hands behind our online store. You'll own every interaction between the business and our buyers and sellers — from first inquiry to post-sale follow-up — while keeping our Shopify store and order operations running smoothly day to day. This is a full-time, on-site role based in Giza, Cairo. You'll be the person making sure no message goes unanswered, every order is handled accurately, and every interaction reflects the MISHMASH brand. What you'll do: Manage all buyer and seller communication on WhatsApp — inquiries, selling guidance, pricing, and pickup coordination

Respond to comments and DMs across Instagram, Facebook, and TikTok, and moderate our online community

Handle customer inquiries by email

Create and manage orders on Shopify and handle related day-to-day tasks on the platform

Confirm orders, follow up on abandoned checkouts, and manage post-sale communication and reviews

Coordinate with shipping companies on pickups, returns, and order tracking

Keep customer contact lists organized and up to date

Represent MISHMASH consistently and professionally in every message

Why join MISHMASH: You'll be joining early, working directly with the founders, and playing a real role in shaping how a new kind of business grows in Egypt. If you're looking for a place to learn fast, take initiative, and make an impact, this is it.

Non-negotiables: Hands-on Shopify experience — you will be creating orders and working on the platform daily, so proven familiarity is essential

1–2 years minimum in a customer service or client-facing role, ideally in fashion, retail, or e-commerce

Also required: Fluent written and spoken Arabic and English

Warm, patient, and calm under pressure — genuinely enjoys dealing with people

Direct and solution-oriented — resolves issues rather than avoiding them

Highly organized with strong attention to detail — nothing falls through the cracks

Proactive, quick to learn, and comfortable with digital tools (Microsoft Office and AI tools a plus)

Honest, reliable, and takes ownership of their work