Operations Lead

ResponsibilitiesDelivery and project execution*

• Own end-to-end delivery of client deployments, from order to installation, commissioning and handover
• Set and track timelines, milestones and dependencies across engineering, product and field teams, and make sure commitments are met
• Plan and coordinate field deployments across Nigeria, Ghana and Kenya, including logistics, permits, site readiness and installation crews

Supply chain and vendor management

• Manage the full supply chain for sensors, electronics, solar components and enclosures, including sourcing, procurement, importation, customs clearance and inventory
• Build and manage relationships with manufacturers, suppliers, logistics providers and installation partners, including negotiating terms and holding vendors to performance standards
• Forecast demand and manage inventory levels to avoid stockouts and delays

Quality assurance

• Design and run QA processes for incoming components, assembled units and deployed stations
• Work with the engineering team on testing protocols, calibration standards and failure analysis
• Track field performance, uptime and maintenance issues, and drive fixes back into product and suppliers

Client management

• Serve as the main operational contact for clients after contract signing, including onboarding, deployment updates, service levels and issue resolution
• Monitor client satisfaction and service commitments, and flag risks early
• Work with the commercial team on scoping, pricing inputs and delivery feasibility for new deals

Operations leadership

• Build scalable systems, processes and documentation for delivery, procurement, QA and support
• Own operational budgets, KPIs and reporting to the CEO
• Manage regulatory, compliance and import documentation across operating countries
• Hire, lead and develop the operations team as Miri grows

Qualifications

• Bachelor's degree in engineering (electrical/electronic, mechanical, systems, industrial or a related discipline)
• 5+ years of experience in operations, supply chain, project delivery or engineering management, ideally with hardware, IoT, energy, telecoms or infrastructure products
• Proven track record of delivering complex projects on time and managing multiple vendors and stakeholders at once
• Hands-on experience with procurement, importation and logistics, ideally in Nigeria or elsewhere in Africa
• Strong grasp of quality management and testing for physical products
• Experience managing client relationships and service commitments
• Strong analytical skills and comfort with data, dashboards and operational metrics
• Clear communicator who can work across engineers, clients, suppliers and leadership
• High ownership, sound judgment, and comfort working in a fast-moving, resource-constrained startup
• Willingness to travel within Nigeria and to other operating countriesSkills:
• Strong analytical and problem-solving skills with the ability to understand complex systems.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks, priorities, and deadlines.
• Solid communication skills, with the ability to translate technical concepts to non-technical stakeholders.
• Proficiency in productivity tools (Excel, Google Workspace, project management software).
• Familiarity with systems modelling, data analysis, or operations dashboards is a plus.
• Ability to work independently and within a team in a fast-paced environment.
• Nice-to-Haves
• Experience with environmental monitoring, sensor networks, solar/off-grid systems or telecom deployments
• Background in a scaling startup or leading an operations function
• Familiarity with ISO 9001 or similar quality frameworks
• Experience sourcing from manufacturers in China or other international markets
• Project management certification (PMP, PRINCE2) or lean/Six Sigma training
• Experience working with government or development-sector clients

What Success Looks Like

• First 6 months: delivery timelines are predictable, vendor performance is tracked, and a documented QA process is running for all units shipped.
• First 12 months: multi-country deployments run smoothly, the supply chain supports growth without delays, and you've started building the operations team.
• Beyond: you're ready to step into the COO role and lead operations as Miri scales across the continent.

Benefits

• Competitive Salary
• HMO

Why Join Miri Africa? Miri Africa is a leading provider of advanced weather station and air quality monitoring solutions tailored for the African continent. Our mission is to enhance environmental monitoring and provide accurate data to support sustainable development across Africa. <