Customer Success Specialist - Registered with Targeted Employment (L.68/99)
Work with MioDottore in Customer Success: join our team and transform the healthcare experience for patients!
Who we are MioDottore is the leading platform in Italy in the Health Tech sector, connecting patients with doctors and healthcare facilities across the country. Our mission? To make the healthcare experience simpler and more human for everyone, helping professionals offer efficient and high-quality services.
Since 2015, MioDottore has been part of the Docplanner group, the largest global Health Tech network, supported by investors such as Goldman Sachs and present in 13 countries. Thanks to a team of over 450 people, we are constantly expanding and are looking for new talents to fill the position of Customer Success Specialist - Registered with Targeted Employment (L.68/99)
What you will do as a Customer Success Specialist
You will be the point of reference for your assigned client portfolio, with the goal of improving their experience with our digital products. Here is how you will contribute:
- You will represent MioDottore as a dedicated consultant, offering support and effective solutions to clients.
- You will promote customer loyalty: through targeted interventions, you will enhance their satisfaction, reducing the risk of churn.
- You will promote the correct use of our products by offering ad hoc consultancy, responding to client needs with tailored proposals.
- You will increase business opportunities by identifying needs and presenting additional solutions.
- You will identify and communicate any issues to our product team, contributing to the continuous improvement of our services.
- You will collaborate with various internal teams (product, marketing, customer experience) to improve customer satisfaction.
Who we are looking for:
We are looking for dynamic, enthusiastic people oriented towards professional growth. Ideally, you possess:
- Experience in customer success or post-sales roles.
- A strong inclination toward customer support; you like taking care of your clients and find satisfaction in solving their problems.
- Organizational skills to manage multiple objectives and deadlines.
- Familiarity with new technologies and interest in the Health Tech sector.
- Good knowledge of the English language (B2 level).
What we offer:
📄CCNL Commercio. The contract type will be evaluated during the selection process and will be commensurate with the candidate's experience.
💶Fixed salary + bonus 24-26k
🎓4 days of training in our Rome offices, a dedicated Coach and Trainer for your first months with the goal of helping you soar.
🍝Meal vouchers from €8
👨👩👦Welfare up to €1,200 for you and your family
⚕️Health insurance to take care of your health
🧠Self care platform: free access to the Mental Well-being platform Ifeel because we believe that mental health comes first
🏠 Smartworking, flexible management of your work
Selection process:
- Send your curriculum and, if possible, attach a letter of recommendation.
- Interview with the Talent Acquisition Partner
- Interview with the Customer Success Team Leader
- Interview with the CS Director
- Offer