Customer Success Specialist B2C

Join MioDottore and redefine Health Tech with Artificial Intelligence!

MioDottore, part of the global Docplanner group, is the leading platform in Italy connecting patients and healthcare professionals. Our mission is: Helping people live longer, healthier lives. Supported by investors such as Goldman Sachs and present in 13 countries, we are expanding our team of over 450 people. We are in continuous expansion and are looking for new talent to fill the position of Customer Success Specialist B2C.

What you will do as a Customer Success Specialist B2C

You will be the point of reference for the assigned customer portfolio, with the goal of improving their experience with our digital products. Here is how you will contribute:

• You will represent MioDottore as a dedicated consultant, offering support and effective solutions to customers.

• You will promote customer loyalty: through targeted interventions, you will enhance their satisfaction, reducing the risk of churn.

• You will promote the correct use of our products by offering ad hoc consultancy, responding to customer needs with tailored proposals.

• You will increase business opportunities by identifying needs and presenting additional solutions.

• You will identify and communicate any issues to our product team, contributing to the continuous improvement of our services.

• You will collaborate with various internal teams (product, marketing, customer experience) to improve customer satisfaction.

Who we are looking for:

We are looking for dynamic, enthusiastic people oriented towards professional growth. Ideally, you possess:

• Experience in customer success or after-sales roles.

• A strong propensity for customer support; you like taking care of your customers and find satisfaction in solving their problems.

• Organizational skills to manage multiple objectives and deadlines.

• Familiarity with new technologies and interest in the Health Tech sector.

• Good knowledge of the English language (B2 level).

What we offer:

• 📄 We offer a fixed-term contract under CCNL Commercio; we like to be honest, starting a new experience means getting to know each other, and based on the results achieved, we will evaluate conversion to an open-ended contract.

• 💶 Fixed salary + bonus 24-26k

• 🍝 Meal vouchers from €10

• 🎓 4 days of training in our Rome offices, a dedicated Coach and Trainer for your first months with the goal of helping you soar

• 👨‍👩‍👦 Welfare up to €1,200 for you and your family

• ⚕️ Health insurance to take care of your health

• 🧠 Self care platform: access to the Mental Well-being platform Ifeel because we believe that mental health comes first

• 🏠 Smartworking, flexible management of your work

Selection process:

1. Send your CV and, if possible, attach a letter of recommendation.

1. Interview with the Talent Acquisition Partner

1. Interview with the Customer Success Team Leader

1. Interview with the CS Director

1. Final in-person interview in our Rome offices

1. Offer

Do you want to make a difference in an international context and help transform digital healthcare? Join the MioDottore team!