Customer Care Specialist
Work with MioDottore in Customer Care: join our team and transform the healthcare experience for patients!
MioDottore is the leading Health Tech platform in Italy, connecting patients with doctors and healthcare facilities across the country. Our mission? Helping people live longer, healthier lives
Since 2015, MioDottore has been part of the Docplanner group, the largest global Health Tech network, supported by investors such as Goldman Sachs and present in 13 countries. Thanks to a team of over 450 people, we are constantly expanding and are looking for new talent to fill the position of Customer Care Specialist
What you will do:
- Level I technical support for issues on the MioDottore platform and its connected tools;
- Level II support to our customers remotely - inbound calls, email, WhatsApp;
- Maintenance and updating of reporting dedicated to tracking product anomalies and bug analysis.
- You will increase business opportunities by identifying needs and presenting additional solutions.
Who are we looking for?
We are looking for dynamic, enthusiastic people ready to grow with us! Ideally, you have:
- Problem-solving attitude; you like finding solutions to our customers' problems
- Ability to remain calm and lucid in the face of complex situations, demonstrating balance and skill in managing complexity without losing control.
- Good knowledge of Office applications (Word, Excel); we are a digital company, so it is fundamental that you are familiar with these tools
- English knowledge at B1 level, we are an international company, you might need to use English
- Previous experience in using and managing CRM platforms is a fundamental prerequisite.
- Excellent commercial attitude.
What we offer:
- 📄 We offer a fixed-term contract under CCNL Commercio; we like to be honest, starting a new experience means getting to know each other, based on the results achieved we will evaluate conversion to an open-ended contract.
- 💶 Fixed + bonus 23-26k
- 🍝 Restaurant vouchers from €8
- 🎓 4 days of training in our Rome offices, a dedicated Coach and Trainer for your first months with the goal of helping you fly
- 👨👩👦 Welfare up to € 1,200 for you and your family
- ⚕️ Health insurance to take care of your health
- 🧠 Self care platform: access to the Mental Well-being platform Ifeel because we believe that mental health comes first
- 🏠 Smartworking, flexible management of your work
Selection process:
- Send your curriculum and, if possible, attach a reference letter.
- Video interview with the Talent Acquisition Partner
- Interview with the Customer Care Coordinator
- Interview with the Head of Technical Operations
- Offer
Do you want to make a difference in an international context and help transform digital healthcare? Join the MioDottore team!