Integrated Operations Lead

Role Snapshot:

1. Drive Daily Operations: Oversee and coordinate daily cleaning, coating and logistics delivery activities to ensure jobs are completed efficiently, on time and to Company standards.
2. Lead Manpower Coordination: Plan and deploy manpower, manage schedules, coordinate replacements and ensure the right team is assigned to the right job.
3. Coordinate Deliveries & Logistics: Manage product delivery schedules, coordinate with drivers and warehouse teams, and ensure products reach customers and jobsites accurately and on time.
4. Be the Operations Link: Work closely with customers, supervisors, team leaders, drivers and internal teams to keep jobs, projects and deliveries running smoothly.
5. Deliver Great Customer Experience: Coordinate appointments, understand customer requirements, respond to operational enquiries and ensure issues or complaints are followed up promptly.
6. Monitor Quality & Performance: Track job progress and service quality, identify gaps and coordinate corrective orrectification works when required.
7. Manage Resources: Ensure cleaning products, coating materials, equipment, PPE and other operational resources are available and properly utilised.
8. Maintain Safety & Standards: Ensure compliance with Company SOPs, ISO 9001 & 45001 standards, safety requirements, proper handling procedures and customer site regulations.
9. Keep Operations Organised: Maintain accurate schedules, job records, delivery documents, attendance records,reports and other operational documentation.
10. Solve Problems & Take Ownership: Handle last-minute changes, manpower shortages, scheduling conflicts, urgent jobs and delivery issues with a practical, solution-focused approach.
11. Support Business Growth: Work with Management to improve processes, increase operational efficiency, enhance service quality and support new projects and business opportunities.
12. Be a Key Support to Management: Provide regular updates on operations, manpower, projects, deliveries, customer matters and areas for improvement, while taking on other operational assignments when required.

Who We’re Looking For:

1. Diploma/Degree in Operations, Business Administration, Logistics, Facilities Management or relatedfield preferred.
2. 2–3 years of relevant operations experience, preferably in cleaning, disinfection or service industries.
3. Good at planning, scheduling & coordinating people, jobs and daily operations.
4. Strong organizational, communication and problem-solving skills with good customer service ability.
5. Proactive, hands-on and responsible ,with the ability to manage multiple tasks and work in a fast-paced environment
6. Able to multi-tasks and work independently while also coordinating effectively with various stakeholders.
7. Someone who enjoys taking responsibility, solving challenges and seeing projects through from start to finish.