(Senior) Salesforce Customer Success Manager (m/w/d)
About the company
If you think working at all IT consultancies is the same. Free your mind! At mindsquare, it's about more: more ambition, more impact, more you. You won't just end up anywhere here. You will become part of a unique community that challenges, supports, and celebrates you. Those who join us develop – professionally, personally & humanly.
Your Environment You are joining a Salesforce area that is currently gaining real momentum: strong revenue growth this year, nearly 40 people between a permanent team, a talent network, and external specialists. We train our own talent and specifically acquire external senior know-how to strengthen ourselves. At our company, no one manages more than 6 people directly, and feedback is part of our daily DNA, not just in the annual review.
"Taking responsibility" is not just a slogan for us: no excuses, but rather reliability, even when things go wrong. And because "We love IT" is meant seriously for us, you will meet colleagues who are passionate about IT and consulting and want to continuously develop themselves.
Apply now and join us on the path towards IT elite Our mission is clear: We are becoming the first address for digital excellence. An elitist ambition? Definitely. But that is exactly what we stand for. We take everyone with us who wants to pursue this path to the top. Because mediocrity is not an option: Free your mind @mindsquare!
Your tasks
As a Salesforce Customer Success Consultant (m/w/d), you will take on operational responsibility for your customers: from managing implementation via budget and planning to joint expansion. Less reacting, more shaping!
- Take responsibility for your customers, from operations to further development to implementation projects
- Independently lead customers in regular Jour Fixe meetings with central contact persons
- Be the central escalation and contact person for your customers, also regarding budget questions and in difficult situations
- Prioritize the backlog together with the customer and manage the implementation with developers from the team, talent network, and nearshore, including quality assurance, acceptance, and deployments
- Recognize potential at the customer and introduce it, for example, in release sessions for new Salesforce functions
- Keep an eye on budget, consumption, and utilization, provide regular status reports to the customer, and plan weeks and quarters with them
- Delegate clearly: assign tasks with a clear mandate to juniors, nearshore partners, and AI agents, and check the result
- Bring AI and automated processes into our daily delivery and help to standardize processes
- Pass on your knowledge to our juniors
Requirements
You lead customers with an overview, think economically, and enjoy standardizing processes and bringing AI into daily delivery. Building structures is more fun to you than just managing them. Furthermore:
- Several years of experience in consulting or project management, for example from a consultancy, a service provider, or self-employment, and the ability to lead customers independently and remain capable of handling escalations
- Salesforce knowledge at an Administrator level, preferably proven by certification. If you are strong in project management and come from a different technology, please contact us
- Economic thinking: keep an eye on budget, consumption, and utilization and address additional effort early on
- Practice with AI and clear best practices: you let AI prepare recurring tasks, such as email drafts. You are welcome to show us how this looks for you with an example
- Good English skills, because we work with nearshore partners
- Residence in Germany, working from anywhere is possible as long as you are reachable during core working hours from 8 AM
- Experience with several Salesforce clouds, preferably also with the Marketing Cloud, is desirable
- Project management certifications, for example PRINCE2 Agile, are desirable and can also be completed during the probationary period
- AI know-how: experience with your own agents or AI assistants and with controlling AI agents in delivery is a plus #LI-Remote
What we offer
What awaits you 🚗 Free choice of vehicle as a benefit, whether economical or sporty, or the Jobrad
💶 Transparent fixed salary without bonus races 🌍 Working from almost anywhere, as long as you are reachable between 8 AM and 5 PM
🤝 Leadership with a maximum of 6 people per manager, close instead of anonymous
🗣 Feedback as a lived everyday reality and a fixed part of our value culture
🧠 AI as a strategic part of our orientation, with its own customer segment and own R&D. We take care of your Claude Max and other subscriptions
🎓 Intensive onboarding, clear induction plan, values workshop with one of our founders
🙌 "Get involved" instead of elbowing: your ideas count
How to apply
Timm Funke, Head of HR Mail: t.funke@mindsquare.de
Tel.: 0521 - 560 6450
Other
Because mediocrity is not an option. Free your mind @mindsquare!
📅 Start · By arrangement, the earlier the better 💼 Employment Full-time (40 hrs.) or part-time from 20 hrs.