Strategic Business Change Manager

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.  

We are looking for a Strategic Business Change Manager who will act as a key bridge between business and IT teams, ensuring that systems meet business requirements effectively. This position is cross-functional , requiring strong stakeholder management, process knowledge, and continuous improvement mindset . If you are passionate about driving operational excellence, optimising system usage, and enhancing user experience, this role is for you.

Sounds like your kind of challenge?  

What you get in return

Flexible cooperation model – choose the form that suits you best (B2B, employment contract, etc.)

Hybrid work setup - remote work, possible office requests

Collaborative team culture – work alongside experienced professionals eager to share knowledge 

Continuous development – access to training platforms and growth opportunities 

Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more 

High quality equipment – laptop and essential software provided

Daily tasks

• Serve as the primary interface between business and IT for system-related matters
• Provide consultative guidance on system capabilities and alignment with business processes
• Drive system optimisation, adoption, and continuous improvement initiatives
• Offer first-line production support for business-critical applications, including resolving user issues before IT escalation
• Manage user access governance, including new profiles and access logs for audit readiness
• Ensure data integrity, system stability, and operational resilience
• Coordinate business-led system development and enhancements
• Oversee User Acceptance Testing (UAT), ensure timely business sign-off for releases and initiatives
• Plan and support system implementation and release management activities
• Identify risks, participate in assurance activities, and ensure minimal disruption to live processes
• Provide SME input into projects, releases, and business testing
• Manage production incidents and coordinate resolution with IT for critical issues (e.g., payment feed failures)
• Provide BAU support for IFAI system, including transaction-related queries, credit limit updates, and monitoring
• Manage generic and user-specific access requests, maintain segregation of duties, and ensure audit readiness
• Perform UAT for initiatives including e-invoicing, ISO updates, TESSI invoicing, and digital reporting enhancements
• Support release testing and defect resolution as SME
• Participate in business-led initiatives, including forecast and actual booking records for Receivables Finance products
• Perform manual business entries and ensure accurate reporting across regions

Requirements

Strong understanding of business processes in finance or trade services

Hands-on experience in production support for business-critical applications

Familiarity with access governance and audit compliance

Ability to manage testing cycles and coordinate defect resolution effectively

Excellent stakeholder management and communication skills

Proficiency in incident triage and change implementation

Strong analytical and problem-solving skills with ability to work independently

Nice to Have

Previous experience in Receivables Finance, Trade Finance, or Banking operations

Familiarity with platforms/tools like IFAI or similar transaction processing systems

Practical knowledge of automation and process optimisation

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Nice to have: Audit, Testing, Stakeholder management, Communication skills