SFMC Support Specialist

At Mindbox we connect top IT talents with technology projects for leading enterprises across Europe.  

Join Our Client’s Team as a Salesforce Marketing Cloud (SFMC) Support Specialist!

Are you ready to ensure operational excellence in a global digital communications platform? We’re looking for a Salesforce Marketing Cloud (SFMC) Support Specialist to provide hands-on system support, troubleshooting, and enablement for business users across multiple markets.

Sounds like your kind of challenge?  

What you get in return

Flexible cooperation model – choose the form that suits you best

Hybrid work setup – 6x/month from the office in Kraków - remote days available depending on the client’s arrangements 

Collaborative team culture – work alongside experienced professionals eager to share knowledge 

Continuous development – access to training platforms and growth opportunities 

Comprehensive benefits – including Interpolska Health Care, Multisport card, Warta Insurance, and more 

High quality equipment – laptop and essential software provided

Daily tasks

• Provide day-to-day operational support for SFMC across multiple geographies.
• Triage, investigate, and resolve technical incidents and service requests.
• Perform SFMC administration tasks, including managing access and generating reports.
• Support campaign owners with best practices on campaign configuration and troubleshooting delivery issues using SQL and tracking analysis.
• Maintain platform stability with KTLO activities, such as SSL certificate maintenance.
• Engage with Salesforce vendor teams to align on service improvements.
• Join a 24/7 on-call rota to provide out-of-hours support when required.

Requirements

Proven experience supporting Salesforce Marketing Cloud in a production environment.

Strong SQL skills for reporting, delivery investigations, and troubleshooting.

Solid knowledge of email/SMS delivery flows and diagnostics .

Hands-on experience with CloudPages , AMPscript , SSJS , HTML/CSS/JavaScript for campaign customizations.

Excellent communication and ticket management discipline in high-pressure environments.

Ability to work effectively with global stakeholders and drive quick issue resolution.

Joining this project you’ll become part of Mindbox – a tech-driven company where consulting, engineering, and talent meet to build meaningful digital solutions. We’ll back you up every step of the way, accelerate your development, and ensure your skills make a difference.

Must have: Salesforce, Cloud, SQL, HTML, CSS, JavaScript