Technology, LMS & Portal Administrator

Responsibilities:

Administer, configure, and maintain the Learning Management System (LMS) and programme portal to ensure optimal performance, reliability, and user accessibility.

Manage user accounts, roles, permissions, and access controls, ensuring secure and appropriate access for beneficiaries, trainers, staff, and stakeholders.

Provide first- and second-line technical support by troubleshooting system issues, resolving user queries, and ensuring timely issue resolution.

Monitor system performance, availability, and functionality, proactively identifying and resolving technical issues to minimise downtime.

Support system integrations, software upgrades, platform enhancements, and the implementation of new digital solutions to improve programme delivery.

Monitor system security, implement data protection measures, and ensure compliance with organisational policies, donor requirements, and applicable data privacy regulations.

Perform routine system maintenance, backups, disaster recovery testing, and recovery checks to ensure business continuity and data integrity.

Develop, maintain, and monitor system dashboards, reports, and analytics to support programme monitoring and decision-making.

Collaborate with programme teams to configure courses, upload learning content, manage assessments, and support online learning activities.

Liaise with software vendors, IT service providers, and external consultants to resolve platform-related issues and coordinate system improvements.

Develop and maintain technical documentation, user manuals, standard operating procedures (SOPs), and knowledge resources for system users.

Deliver user onboarding, training, and technical guidance to staff, trainers, and beneficiaries to promote effective use of the LMS and programme portal.

Monitor system usage, user engagement, and platform performance, recommending enhancements to improve user experience and operational efficiency.

Ensure all technology systems support programme objectives and comply with donor reporting, audit, and governance requirements.

Perform any other duties assigned to support the successful implementation of the iDICE BPO South-West Programme.

Requirements:

Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.

Minimum of 4 years' experience in systems administration, LMS administration, IT support, or platform management.

Experience administering Learning Management Systems (e.g., Moodle, Canvas, TalentLMS, Blackboard) or similar digital learning platforms is highly desirable.

Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an added advantage. Experience working on donor-funded programmes, workforce development initiatives, or within the BPO sector is an advantage. Proficiency in Learning Management Systems, Microsoft Office Suite, and digital collaboration platforms. Knowledge of data security, system administration, and cloud-based applications is desirable. Ability to work effectively in a hybrid, fast-paced environment and travel within the South-West region as required.

  Technical Skills:

Learning Management System (LMS) administration

Systems and portal administration

User access and identity management

Technical troubleshooting and helpdesk support

System security, backups, and disaster recovery

System integrations and platform configuration

Dashboard reporting and data management

Microsoft Office Suite and digital collaboration tools

Core Competencies:

Strong technical and analytical skills

Excellent problem-solving and troubleshooting abilities

Effective communication and user support skills

Stakeholder and vendor management

Planning and organisational skills

Attention to detail and accuracy

Integrity and accountability

Teamwork and collaboration

Continuous learning and innovation

Key Performance Indicators (KPIs):

LMS and programme portal system availability and uptime

Timely resolution of technical support requests

User satisfaction with system performance and support services

Accuracy and security of system administration and user management

Compliance with donor, data protection, and organisational requirements

Timeliness and quality of system reporting and documentation

Successful implementation of system enhancements and upgrades

Continuous improvement of platform performance and user experience