Customer Service and Operations Intern - Milwaukee Tool

About the company

We are a world-leading company in power tools and heavy-duty accessories, driven by innovation and continuous improvement.

Your tasks

Today we are looking for a Customer Service Intern who wants to develop experience providing support to the sales cycle, collaborating with different areas to ensure the follow-up of requests and orders, but who is also curious about identifying how we can make our processes faster, simpler, and more efficient.

What will you do?

• Follow up on the order cycle, from the request to delivery to the end user.
• Manage and follow up on operational requests.
• Maintain visibility of the progress of orders and requirements.
• Generate follow-up reports and support information analysis.
• Communicate with different areas involved in the sales process.
• Identify bottlenecks and opportunities for improvement.
• Propose ideas and strategies to make processes more efficient.
• Participate in automation, simplification, and continuous improvement initiatives using tools such as Excel and Power Automate.

If you want to understand how a sales cycle works from the inside, develop experience in Customer Service and, at the same time, have the opportunity to propose new ways to improve processes, we want to meet you.

Requirements

Are you studying and would you like to start your career by learning how a sales process works from start to finish?

What do you need?

• Be an active student of Industrial Engineering, Process Engineering, Systems Engineering, Logistics Engineering, Administration, or a related field.
• Have at least 1 year remaining to complete your studies.
• Availability to work in the mornings.
• Age between 20 to 23 years.
• Knowledge of Excel, including formulas and pivot tables.
• Intermediate English.
• Interest in Customer Service, operations, processes, and continuous improvement.
• Knowledge of Power Automate, Power Apps, or Power BI will be a plus.

-Requirements- Minimum education: Higher education - Bachelor's degree years of experience Languages: English Age: between 20 and 23 years Knowledge: Dynamism, Data analysis, Report preparation, Process management, Microsoft office, Follow-up Keywords: intern, practicante, becario, pasante, servicio, service, operations, operaciones

What we offer

What do we offer?

• Monthly economic support of $8,000
• Part-time schedule in the mornings
• Opportunity to combine the internship with your studies
• Experience within a real Customer Service and sales process
• Interaction with different areas of the business
• Participation in improvement and automation projects