Project Manager

We are looking for an experienced Project Manager to lead the implementation and delivery of healthcare software projects. The ideal candidate will have a strong background in enterprise software implementation, customer management, and cross-functional team coordination.

Key Responsibilities:

Project Management

• Manage the complete project lifecycle from project initiation through Go-Live and project closure.
• Develop Project Charters, Scope of Work (SOW), Work Breakdown Structures (WBS), project schedules, and implementation plans.
• Prepare and maintain detailed project plans using appropriate project management methodologies.
• Monitor project progress, milestones, risks, dependencies, and deliverables.
• Ensure projects are delivered on time, within scope, budget, and quality standards.

Customer Management

• Act as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong customer relationships.
• Conduct regular project status meetings.
• Manage customer expectations and resolve escalations professionally.
• Prepare executive project status reports.

Team Management

• Coordinate activities across Implementation, Development, Support, Infrastructure, QA, and Integration teams.
• Assign project tasks and monitor execution.
• Follow up on resource allocation and workload balancing.
• Drive accountability and timely delivery across all teams.

Project Governance

• Manage project risks and mitigation plans.
• Track issues, actions, decisions, and change requests.
• Ensure project documentation is maintained and up to date.
• Lead Steering Committee meetings.
• Ensure compliance with internal PMO standards.

Healthcare Solutions

Manage implementation projects related to:

• Hospital Information System (HIS)
• Electronic Medical Records (EMR)
• Radiology Information System (RIS)
• Picture Archiving and Communication System (PACS)
• Laboratory Information System (LIS)
• Pharmacy Management
• Billing & Revenue Cycle
• Patient Portal
• Mobile Applications
• Queue Management Systems
• ERP Integrations
• HL7 & FHIR Integrations
• Medical Devices Integration

Implementation Activities

• Requirement gathering
• Gap Analysis
• Workflow Analysis
• Solution Design
• Configuration
• User Acceptance Testing (UAT)
• Go-Live Planning
• User Training
• Hyper Care Support
• Project Closure

Reporting

Prepare regular reports including:

• Weekly Status Reports
• Executive Dashboards
• Risk Register
• RAID Log
• KPI Reports
• Resource Utilization
• Budget Tracking
• Change Requests
• Lessons Learned

• Bachelor's degree in Computer Science, Information Systems, Engineering, Healthcare Informatics, or a related field.
• 5 years of Project Management experience.
• 3 years of experience managing healthcare software implementation projects.
• Strong understanding of healthcare workflows and hospital operations.
• Experience with project management tools such as Microsoft Project, Jira, or Azure DevOps.
• Knowledge of HL7, FHIR, and healthcare system integrations is a strong advantage.
• Fluent in English and French is a plus.

Preferred Certifications

• PMP
• PRINCE2
• PMI-ACP
• Scrum Master
• ITIL Foundation