Lead Medical Support Assistant

About the Position: This position is located in Eisenhower Army Medical Center at Fort Gordon, Georgia. Serves as a Lead Medical Support Assistant responsible for the performance of a variety of substantive duties in support of the Centralized Call Center. This is a Direct Hire Solicitation

Major duties

• Confirm accuracy and consistency of enrollee information within the Defense Enrollment and Eligibility Reporting System (DEERS), and with other data systems.
• Verify patient enrollment and eligibility for treatment, and advising beneficiaries regarding the services available and how to access those services.
• Request authorization for the patients to seek care in the network when no appointments.
• Resolve simple informal complaints and keeps supervisor informed.
• Provide input towards informal evaluation of subordinates work.
• Report attendance related issues to the supervisor.
• Monitor working conditions such as seating, ventilation, lighting, safety, etc. and notifies the supervisor of any unresolved issues.
• Initiate and process telephone consults in the EHR in accordance with stated guidelines and clinical issues.
• Assist7 in reviewing initiated referrals to specialty clinics within the clinic.
• Serve as the Senior MSA by acting as a mentor and guide to the medical administrative support team for daily front desk, clerical operations, or call center concerns or questions.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for Medical Support Assistant (Scheduler/Office Automation): Specialized Experience: One year of specialized experience which includes1.) applying clinic procedures for working the front desk, scheduling patient appointments, maintaining patient medical records; 2.) referring patients to other clinics, and 3.) providing information to patients and staff. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.