Call Center Supervisor - Complaints Team

Your Impact & Responsibilities:

• Drive Excellence: Oversee daily Call Center operations to ensure all service level agreements are met with precision.
• Empower Your Team: Provide ongoing coaching and feedback to enhance Communication skills and technical knowledge of Home Appliances.
• Strategic Analysis: Monitor performance metrics and Analysis reports to identify areas for improvement and implement innovative solutions.
• Customer Advocacy: Act as the final point of escalation for Aftersales inquiries, ensuring every customer feels heard and valued.
• Culture & Growth: Foster a collaborative and professional team environment that encourages career progression and high morale.

• Bachelor's Degree is required.
• 4-6 years of proven experience in a Call Center or Customer Service leadership role.

• Deep familiarity with Home Appliances (HA) and After-sales support workflows is highly preferred.
• Very good command in English.
• Strong ability to perform Analysis on team performance and Customer Experience data.