front desk agent

Education:

No degree, certificate or diploma.

Tasks:

• Investigate complaints and claims .
• Register arriving guests and assign rooms.
• Resolve complaints and claims .
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Provide customer service.

Screening questions:

• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.

Employment terms options:

• Early morning.
• Evening.
• Flexible hours.
• Morning.
• Night.

Experience:

Experience an asset.

Employment terms options:

• Day.
• Weekend.

Other benefits:

• Free parking available.
• On-site amenities.
• On-site recreation and activities.
• Team building opportunities.
• Parking available.