MSBH Quality Management System (QMS) Senior Manager

Must-have:AISeniorLead

Define and lead the site QMS strategy, priorities, and improvement roadmap.
Ensure alignment with corporate, global, regulatory, and customer requirements.
Oversee QMS processes, including document control, change management, training, risk management, and process governance.
Drive standardization and effective deployment of QMS requirements across functions.
Advise site leadership on QMS performance, compliance risks, and improvement priorities.

Lead the strategy and readiness for internal, external, certification, corporate, and customer audits.
Oversee audit planning, auditor capability, evidence quality, audit responses, and closure of findings.
Represent the organization during significant audits and management discussions.
Drive systemic improvement based on audit trends and lessons learned.
Promote a zero non-conformance mindset and sustained audit readiness.

Provide governance for non-conformance, root cause analysis, corrective action, and effectiveness verification.
Ensure significant and recurring issues are properly escalated, investigated, and resolved.
Drive systemic corrective actions to prevent recurrence across processes and functions.

Define and monitor QMS KPIs, including audit performance, CAPA effectiveness, process compliance, and system health.
Lead management reviews and business process reviews using the PDCA approach.
Provide data-driven insights, dashboards, and recommendations to senior leadership.
Ensure actions and decisions from management reviews are effectively followed through.

Lead quality-system improvement initiatives and cross-functional transformation projects.
Drive digitalization, automation, analytics, and AI solutions to improve QMS efficiency and visibility.
Simplify and standardize processes while maintaining effective controls and compliance.
Promote a culture of continuous improvement and operational excellence.

Lead QMS risk identification, assessment, mitigation, monitoring, and escalation.
Ensure alignment with enterprise risk-management and business continuity frameworks.
Oversee quality risks related to changes, suppliers, new products, technologies, and operations.
Communicate significant risks and mitigation status to leadership.

Partner with manufacturing, engineering, operations, quality, and support functions.
Align site practices with global QMS standards and strategic priorities.
Engage customers, auditors, certification bodies, suppliers, and other external stakeholders when required.
Influence leadership and stakeholders on quality strategies, priorities, and risk-based decisions.

Lead, coach, and develop QMS managers, engineers, specialists, auditors, and process owners.
Build QMS capability, succession plans, and a sustainable talent pipeline.
Ensure QMS training and competency requirements are defined and fulfilled.
Promote accountability, collaboration, inclusion, and quality ownership across the organization.

Bachelor’s or Master’s degree in Engineering, Science, Quality, Manufacturing, or a related field.
Typically 12 or more years of experience in Quality, QMS, Engineering, or Manufacturing, including leadership experience.
Strong knowledge of ISO 9001, IATF 16949, audit processes, CAPA, risk management, and management review.
Proven experience leading major audits, QMS governance, and cross-functional improvement programs.
Strong strategic thinking, analytical, problem-solving, and decision-making skills.
Proven people leadership, coaching, stakeholder management, and influencing capabilities.
Excellent communication and ability to engage senior leadership, customers, and global teams.
Artificial Intelligence (AI) proficiency is required.