In-house Technical Support Technician Permanent Contract M/F
Micromedia International is one of the major international players in the field of industrial remote monitoring and alarm management.
Based in France, in Meylan (38), the company also has offices in Belgium and Germany.
Developer of the Alert software, an alarm processing and notification software solution, our product is installed on a very large number of industrial sites worldwide and in very diverse fields.
In a context of strong growth and geographical expansion, we wish to strengthen our support and technical assistance team.
Thus, we are looking for a technical support technician on a permanent contract (CDI).
Mission You will be in contact with our clients by providing support via email and then by telephone and/or remote access. You will initially perform level 1 support, evolving towards level 2 or even level 3.
You will have the following tasks:
- Programming hardware for our clients
- Creation of technical documentation to assist our clients,
- Feeding our knowledge base,
- Responding to our clients by email, telephone, or via remote access,
- Reproducing and resolving problems reported by our clients.
- Escalating problems to our quality or development departments for resolution
Profile sought
- Technical Bac +2 / Bac + 3 training (informatique, electronics, automation, telecom ...)
- You know how to identify, analyze, and resolve problems.
- You enjoy working in a team but demonstrate autonomy.
- You are able to express technical terms in a clear and simple manner.
Expected skills
- Essential
o Good level of English (written and oral) o Knowledge of Windows environments
- Extras:
o Knowledge of supervision/SCADA systems o Notions in automation and industrial protocols o Knowledge of databases and virtualized environments o Knowledge in telecommunication
Job conditions
- Contract: CDI, 37h30 + 12 RTT
- Benefits:
o Family health insurance covered at 50% o Swile Restaurant Vouchers (€10 covered at 55%) o Mobility package for home-office commutes o Profit-sharing based on the company's annual results o Time Savings Account (CET) o Access to the CSE and its preferential offers
- Start date: as soon as possible
- Remuneration: starting from €28K depending on profile + uncapped monthly commissions
(monthly commissions are paid at the end of the trial period and are calculated based on the company's results. In 2025, the annual commissions for this position represented +€6K)
Recruitment process
- Interview with the technical support manager
- Interview with the General Manager
- Interview with employees from the technical support team
- Final decision
Location
- Headquarters in Meylan (38240)
To apply: send your CV and cover letter.